Call Center Representative versed in customer support in high call volume environments while assisting in supervising new employees. Possessed superior computer skills with a record of successful job performance and problem solving ability.
Awarded Most Improved
Managed call flow with up to 80-100 calls in multiple queues per minute
Promoted to Team Captain
Made reasonable procedure exceptions with management approval to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.
Supervised employees in different departments when needed.
Worked with upper management to ensure appropriate changes were made to improve company relations and customer satisfaction.
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