I HAVE BEEN WORKING IN THE CUSTOMER SERVICE FIELD SINCE I WAS 16 YEARS OLD. I WAS BORN AND RAISED IN VERONA, ITALY. I STARTED FROM BEEING A "COMMIS DE RANG" IN GALANT RESTAURANT DOWNTOWN VERONA THEN WORKED IN A HOTEL AS A BARTENDER PREPARING BEVERAGES FOR HOTEL CLIENTS AND SERVING THEM AND ALSO RESTOCKING BEVERAGES IN THE MINI FRIDGES OF ROOMS. AT 20 YEARS OF AGE I THEN MOVE TO ATLANTA AND WORKED IN A MALL AS A SALE PERSON A IN A KIOSK AT CENTER OFMALL ATTRACTING/INVITING CUSTOMERS TO PRODUCTS THAT WERE SOLD FOR ABOUT 4 YEARS THEN I STARTED DRIVING FOR UBER TILL THIS DAY.
ALL THIS MANY DIFFERENT EXPERIENCES HAS TOUGHT ME HOW TO BE FIRST AND FOR MOST PATIENCE WITH PEOPLE ESPECIALLY DEALING WITH CUSTOMERS OF DIFFERENT CULTURES AND CUSTOM,ALWAYS TO PUT MY SELF IN THE CUSTOMER CONDITIONS AND FIND ALWAYS THE BEST AND ACCURATE SOLUTION,BE CLEAR AND FIRM WHEN SPEAKING OR EXPLAINING MYSELF.I LOVE DEALING WITH TEAM WORK,RESPONSIBILITIES AND I'M VERY AMBITIOUS.
I LOOK FOWARD INTO WORKING WITH A AIRLINE COMPANY AS FLIGHT ATTENDANT, CUSTOMER SERVICE OR TICKETING AGENT FOR I SPEAK 3 DIFFERENT LANGUAGES AND I COULD USE AT MY OWN ADVANTAGE,LAW ENFORCEMENT WOULD BE A 2ND OPTION AND LAST WOULD BE AIR FORCE. I JUST LOVE DOING SOMETHING FOR THE PEOPLE.
Microsoft Word,Power Point
Excellent quantitative skills
Extensive hospitality background
Highly responsible and reliable
Point of Sale (POS) system operation
Commis WaitressMay 2012 to Oct 2012 Locanda Del Corsaro Nero GARDALAND S.r.l － Verona, italyAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
breakfast serviceJul 2011 to Oct 2011 Hotel Giberti － Verona, ItalyDelivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Regularly checked on guests to ensure satisfaction with each food course and beverages.
Waitress and SommelierMar 2011 to Jun 2011 Ristorante Maffei － verona, italydescribed and served wines. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Skillfully anticipated and addressed guests' service needs. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Prepared the buffet and salad bar for dinner service. Maintained neat and attractive bakery food cases. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Maintained a professional tone of voice and words at all times, including during peak rush hours.
High School Diploma, high school2006M.L. KING HIGH SCHOOL VERONA － Verona, italy, ITALY
Associate of Arts, collegecsf stimmatini － Verona, italia, italy
Coursework in Culinary Management and Food and Beverage Operations Management Coursework in Business Management and Operations .
catering institute, hospitality training institute.