Commerical And Fleet Sales Resume Example Company Name

COMMERICAL AND FLEET SALES

Summary

Experienced and Dedicated Automotive Sales Person who can provide reliable and educational customer service to any department related to the Dealership management model. Skilled Sales Assistant bringing 17 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow retail sales and maintain/improve relationships.

Skills

Effective customer upselling
Staff training and motivation
Opening and closing procedures
Team management
Team building
Consultative sales approach
Telephone sales
Product demonstrations and presentations
Specializes in Automotive markets
New business development

Key relationship management
Clear and articulate phone manner
Driven
Expert in Dealership products
Dependable
Cheerful and energetic
Solution coordination
Scheduling and calendar management
Meeting participation
Sales plan implementation

Experience

Company Name | City, StateCommerical and Fleet Sales07/2013 - Current

Developed targeted recommendations by reviewing business needs and recommending models and equipment to meet demand.
Maintained strong relationships with commercial fleet owners and operators to continuously acquire new customers.
Trained newly hired top talent to fill key positions and maximize productivity.
Proactively identified and solved complex problems related to employee training, management and business direction.
Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Answered customer questions and discussed options face-to-face, over the telephone and via email.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered service and support to each customer, paving way for future business opportunities.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Planned stock quantities according to marketplace demand and sales forecasts.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Refined and organized delivery processes for all incoming products.
Coordinated road crew logistics, including scheduling and mileage.
Maintained positive relationships with clients to meet deadlines for service delivery.
Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
Monitored staff and organization of delivery department.
Delivered valued outcomes from partnered resources.

Company Name | City, StateSales Associate05/2011 - 03/2013

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed job related items and checking inventory for items at other locations.
Processed orders through Grainger ordering systems and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Provided every customer with comprehensive assistance upon entering website and catalog shopping through merchandise selection and completion of purchases.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Company Name | City, StateSales Associate and Mentor08/2004 - 04/2011

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Offered product and service consultations and employed upselling techniques.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
Met with company and department leaders to gather information for new training courses.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Incorporated new curriculum to meet changing needs.
Trained employees on new software with minimum level of frustration and training friction.
Used diverse technology resources to provide engaging experience.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Completed evaluations of new employees to determine strengths and customize training.
Managed training calendars to inform participants of upcoming training session topics and dates.

Education and Training

Elgin Community College | City, StateSome College (No Degree) in Communications

Bartlett High School | CityHigh School Diploma05/2002

Resume Overview

School Attended

Elgin Community College
Bartlett High School

Job Titles Held:

Commerical and Fleet Sales
Sales Associate
Sales Associate and Mentor

Degrees

Some College (No Degree) in Communications
High School Diploma

Commerical and Fleet Sales Resume Example

Resume Score: 80%

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