A keen Analyst with exceptional negotiation and relationship management skills to quickly map out client needs and recommending appropriate solution. PROFESSIONAL PROFILE Presently designated as Commercial Officer A thorough optimist who believes in 'Work' and 'Play' as Synonyms and A self-starter seeking continuous learning, improvement in knowledge and its Meaningful utilization. KEY SKILLS & STRENGTHS Highly disciplined and self motivated. Excellent communication skills. Ready to accept new challenges with the aim of achieving business goals. Can handle multiple responsibilities simultaneously. Ability to meet strict deadlines and achieve higher standards. High level of confidentiality. Ability to supervise. Fashionable, polished and preventative. Excellent inter-personal skills. Creative.
Commercial Officer June 10 till date Satya Infrastructure Ltd
Hands-on management of day-to-day full-cycle accounting & cash management Prepare financial statements, lead sheets & reports Internal reporting & ad-hoc financial analysis for senior management Manage a number of bank accounts, including issuance of checks, initiating transfers and preparing reconciliation All administration and servicing aspects related to the funds lending business utilizing and managing "The Pinga" software Reviewing month end reports prior to distribution Prepare & file government regulatory reports & remittances Year end preparation for external review Update, post and keep current revenue and expense of the Income Producing Properties of the Group Supervise payroll and receivables clerk Reconcile/manage general ledger & sub ledger accounts Develop tools & improve processes to enhance efficiency & support future growth Loan management, bank reconciliations and corporate credit card control Oversee credit collections and report on/pursue delinquencies Interest , TDS and Ser.
Customer Service Representative February 2009 to April 2010ICICI Lombard General Insurance
Key Responsibilities: Check to ensure that appropriate changes were made to resolve customers' problems.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possib.
MBA : Marketing ManagementAston University
B.Com (Bachelor of Commerce)Devi Ahilya UniversityIndia