Qualified Customer Service Representative seeking to deliver positive experiences through high-quality customer care looking to contribute to the goals and success of a growing, teamwork oriented organization. Currently seeking a position where my experience and skills can be productively utilized.
Proactive Team Player
Attention to Detail
Great Work Ethic
Small Business Account Representative. Responded to customer inquires and resolved all problems while ensuring the delivery of excellent customer service through a fast and accurate order processing. Provided technical support to producers to benefit both the clients and to reach the agency's business goals. Prepared applications and submitted to eligible carriers. Successfully streamlined the renewal process by developing renewal questionnaires. Documented all correspondence/interactions. Knowledge of TAM operating systems and et-file processing.
Provided customer service for bank services using check cashing, cash balancing, resolving bank problems, explained bank services and policies.
Provided customer service support to the Vice President of Commercial Lines. Daily operations included processing renewal contracts, change endorsements, claims (general liability, auto, property, workers compensation), issuing ID cards, Certificates of Insurance, Evidence of Property, Binders, updating applications, invoicing, reviewing policies and content, processing summary detail for the clients.
Secretary/Treasurer - The Danner Home, Board of Trustees,Manheim.
Work Related References; available upon request
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