Hardworking Auto Mechanic with extensive hands-on experience in all fields of automotive repair; equipped with all proper certifications necessary to provide excellent auto repair services as well as HVAC, ICAR and Hybrid Vehicle certification.
Within a year advanced to Manager Assistant running a store.
Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Processed payments by accepting cash, checks and credit card payments. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Pulled customer tickets to fulfill orders. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Repaired and replaced belts, hoses and steering systems. Operated pneumatic tools and air compressors. Maintained a 100% customer service satisfaction rating. Removed and replaced tires. Contributed to repeat and referral business by using strong customer service and problem solving skills. Transported customers to and from the shop for the customer service program. Worked on a variety of vehicles, including gasoline trucks. Advised mechanics with decisions concerning repair and replacement of parts.
Pick and Pack. Line Lead. Stocking. Various General Labor.
Managed all store operations.
Stocking and facing products. Bagging groceries. Customer Service. Collected carts.
Cleaned and maintained all church grounds.
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