Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Reliable worker dedicated to keeping all areas clean, organized and professional. Knowledgeable about cleaning high-traffic, infection-prone areas such as bathrooms and kitchens with care and attention to minor details. Well-organized team player committed to client satisfaction,
adept at handling commercial cleaning needs independently or with a team.
Also, experienced with good time management and multitasking abilities, as well as the flexible schedule to handle any customer requirement.
Skills
Routine cleaning plans
Specialty deep cleaning
Team training
Detail-oriented
Supply inventory management
Janitorial equipment familiarity
Chemical cleaning
Washing windows
Purchasing and planning
Task delegation
Bookkeeping
Recruiting and Hiring
Goal setting
Schedule management
Experience
07/2017 to 02/2020Commercial CleanerCornerstone Building Brands | Middletown, OH,
Washed and polished glass windows and doors to keep entryways clear and professional.
Cleaned, sanitized and restocked bathrooms to keep facilities fresh.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Provided deep cleaning services for areas in need of additional sanitation.
Strengthened building cleanliness by inspecting perimeters, picking up trash and performing tasks as needed.
Replenished supply of hand soap, paper towels, toilet paper and other consumables, alerting supervisor of low inventory levels.
Followed company uniform, performance and security policies with every job.
Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
01/2014 to 04/2017Small Business OwnerCoborn's | Duluth, MN,
Boosted customer satisfaction by training new staff on proper cleaning methods and procedures.
Organized supplies for efficient use based on expected customer needs.
Attended departmental meetings, providing feedback to enhance future performance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Earned reputation for excellent services provided.
Designed detailed business plans to outline finances, goals, and operations of company.
Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
Assessed, optimized and elevated operations to target current and expected demands.
Attended company seminars to increase understanding and knowledge of products.
Hired employees for day-to-day work and oversaw training procedures.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
03/2010 to 02/2014Residential Cleaning SupervisorThe Del Monte Lodge | Orange, OH,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Interacted pleasantly with clients and patrons when performing daily duties.
Provided deep cleaning services for areas in need of additional sanitation.
07/2009 to 02/2010Sandwich ArtistExtended Stay America | Braintree, MA,
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Executed all daily tasks and assisted other team members when needed.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Worked closely with front-end staff to assist customers.
04/2008 to 01/2010Hotel Front Desk ClerkCandlewood Suites | City, STATE,
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Kept utility sink rooms in clean, neat and orderly condition.
Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Reported all maintenance issues to the housekeeping status board.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Managed all front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Set and optimized employee schedules to secure proper coverage for all shifts.
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Handled payment processing duties and provided customers with receipts and proper bills and change.
07/2006 to 04/2008Hotel HousekeepingThe Courtyard By Marriott | City, STATE,
Requested maintenance orders to fix non-working equipment and address any room damage.
Washed and polished glass windows and doors to keep entryways clear and professional.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Swept and damp-mopped private stairways and hallways.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Education and Training
Expected in 06/2006High School Diploma | Springfield Local Schools, Holland, OHGPA:
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