Results-oriented banking professional with extensive background in operations and project management. Strategic thinker and problem solver with the ability to affect change. Dedicated employee with strong work ethic, leadership and motivational skills. Demonstrated ability to deliver large, complex projects under strict deadlines with multiple key stakeholders.
Responsible for management of all risk management related activities for Commercial Bank Operations & Servicing (CBO). Acts as liaison between lines of business and internal groups to oversee all new audits / exams and drives all remediation activities of Internal Audit, Regulatory Findings. Assists in development of Finding responses, action plans and Challenge Committee documentation. Develops and prepares presentations and reporting for Senior Management. Manages key ORM activities for CBO, including BCP, Diamond attestations, pRCSAs, monitoring of Compliance Training, reporting Risk Events etc. Oversees the management of critical programs such as Road to Strong and SOX Controls. Guides and assists the lines of business with all Compliance and Regulatory policies and procedures management.
Responsible Commercial Lending Operations (CLO) risk management and communications, Customer User Support (CUS) and projects and initiatives team. Developed and implemented key programs in support of CLO operations such as employee on-boarding, training, communications strategy and people managers series, etc. Assumed role as temporary manager for Process Transformation team to drive innovation, improve processes and continuous improvement utilizing Lean and Six Sigma tools.
As lead of the Elevate Commercial program acted as liaison for Senior Management and change management to successfully implement Credit Management in the Regional Commercial Bank. Worked closely with Chief Credit Risk Officer to revise credit policy in support of credit management operations.
Responsible for defining, documenting and implementing key processes for the Control Processes Group (CPG) and Challenge Committee. Worked to create supporting documentation to assist the lines of business to present remediation activities for all Regulatory and High Internal Audit findings to be presented to the Challenge Committee. Oversaw and managed the Risk & Controls Council to communicate and educate CPG processes to the lines of business. Developed and implemented CPG Sharepoint site to provide tools, information and document repository for CPG team, Challenge Committee members and lines of business.
Acted as program director for multiple lines of business to ensure Bank conversion activities were met for FDIC and The South Financial Group acquisitions and integrations. Worked closely with the lines of business to make sure TD Bank project management methodology was followed to document accurately and implement projects in a timely manner. In partnership with peers worked to identify, communicate and resolve potential risks to integration timeline. Assisted in due diligence exercise for a potential Bank acquisition.
Accountable for the day-to-day operations of more than 880+ self-service, interactive coin counting machines, "Penny Arcade". Worked to ensure machines were operating properly and efficiently for Customers. Managed all Penny Arcade processes related to installation activities in new & existing Stores. Worked closely with the Store Support Team to assist in settlement, armored car services and developed best practices for the Stores. Designed and managed technology enhancements to better the product. Responsible integration efforts for Penny Arcade to include TDBN / Commerce and FDIC integration efforts.
Managed all project related activities for the Centralized Customer Service ("call center"). Performed due diligence for prospective vendors and developed written recommendations for Senior Management. Created business plans, financial & ROI analysis, etc. Performed operational time motion studies and analysis for electronic banking. Developed and maintained disaster recovery planning for call center. Managed extensive project team to develop and implement new call center platform application ("Ovation") to include Windows XP Managed Desktop operating system. Developed launch strategy, training for over 750 incumbent agents & contingency plans for both the call center application & operating system. Completed project on time, within budget and original scope.
Acted as a liaison between University and Technology teams. Improved processes and supported critical business strategies by directing the development, implementation and maintenance of business application systems within University. Formulated operational plans, estimated costs and ensured projects met strategic objectives. Researched and leveraged technology to enhance and manage business unit expectations. Oversaw systems and application set-up of department to allow for the creation of new training programs. Managed new facility maintenance and structure of technical equipment.
Assisted VP of Marketing Services in new product development and new business initiatives. Assisted in new business development activities. Worked with account management team to develop business strategy for clients. Coordinated all monthly expenditures, budget administration & analysis. Aided in creation of presentations and marketing materials (case studies & collateral).
As co-founder worked closely with CEO to develop and implement strategy for the product both financially and technically. Managed personal shoppers in the continued evolution of the site's merchandise database. Created and maintained ongoing competitive and market analysis. Assisted in the continued effort to raise capital for company to further development and marketing of the product. Negotiated and executed third-party contracts. Budget analysis. Created presentation and marketing materials. Through E*COMINTERACTIVE, Inc. provided interactive business consulting services.
Responsible for tracking customer activity for various online products. Assisted product managers with promotional and research efforts. Instrumental in the development of a new product for The Wall Street Journal Interactive Edition. Developed & maintained complimentary account information for WSJ.com and The Dow Jones Publications Library online services. Prepared daily usage/revenue reports & various customer reports for The Dow Jones Publications Library. Performed marketing analysis, customer surveys and direct mail projects. Budget tracking and analysis. New product launch organization and planning. Department project coordination. Worked with customer service for training of new product procedures.
PMI Project Management Institute
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