Commander Support Staff Resume Example The Boston Consulting Group

COMMANDER SUPPORT STAFF

Accomplishments

161 ARW/AMXS Phoenix, Sky Harbor, IAP Airman of the Quarter April 2003 488 Intelligence Squadron RAF Mildenhall, UK AETC Commander's Award - Top Graduate September 2002 Keesler AFB, Biloxi, Mississippi.

Experience

The Boston Consulting GroupApril 2011 to March 2016Commander Support Staff
London , OH

Serves as Commander's Support Staff focal point and expert information source on organization support functions for the 161st Maintenance Group, Aircraft Maintenance Group, Maintenance Operations Flight and Maintenance Squadron Processes orders for 250+ personnel as orders specialist using the Air Force Reserve Order Writing System (AROWS); proficient in the creation of home station, special training, Permanent Change of Station (PCS), Active Duty Operational Support (ADOS) and mobilization orders Requests man-days through new Manpower, MPA, Man-day, Management system (M4S); working closely with NGB/A4 Functional Area Manager to accurately request Maintenance personnel for various missions/exercises Organizational Defense Travel Administrator (ODTA) - creates Defense Travel System (DTS) authorizations for members deploying or TDY travel; updates & maintains accuracy of 250+ member profiles Proficient in Military Personnel Data System (MilPDS) to order products that encompass reports, updating member's personal information, awards and decorations updates, manpower information, updating transaction requests, training items just to name a few Timekeeper trained in Automated Time And Attendance Production System (ATAAPS); handles work schedule change updates; assists section chiefs and supervisors correct, input, create labor cards for full-time technicians; work with members and Finance department with Dual Comp Audits for corrective actions to labor cards/leave Proficient in typing memos, letters and record with responsibility for proofreading, punctuation and grammar; receiving and distributing mail and maintaining records Over 10+ years customer service and general office work; answer multiple telephone calls with capabilities of transferring calls interoffice and call announcements over the base paging system Unit Health Monitor - Ensures unit readiness using Aerospace Information Management System (ASIMS) Unit Fitness Program Monitor (UFPM) - Ensures members stay current on their fitness assessment; helps conduct Wing Fitness Assessment each Unit Training Assembly (UTA) to assist and encourage motivation Drug Testing Program Administrative Manager (DTPAM); assisting 161 MXG during Urinalysis Testing and any units who fall short in DTPAM duties Functional Area Records Manager (FARM); conducts Staff Assisted Visits within unit(s) to ensure records keeping is current, properly maintained - both electronically and hard copy - and disposed of Unit Security Manager for Aircraft Maintenance Squadron, Maintenance Operations Flight and Maintenance Group; Processes 100+ personnel in maintaining proper security clearance and processing new security re-investigations through the U.S.
Office of Personnel Management System and the Electronic Questionnaires for Investigations Processing (E-QIP); Account for and process documentation in issuing line badges for flight line access Awards and Decorations Monitor for Aircraft Maintenance, Maintenance Operations Flight and Maintenance Group; advise members in awards & decorations process.
Work with State Headquarters, Air Staff, in complete awards and decorations packages to streamline completion.
Completed awards are inputted in MilPDS for immediate award to member's record Maintains 160+ delegation and appointment letters for MXG/CC; letters organized through Microsoft Excel index for better search and update capabilities JFHQ-AZ, JOINT STAFF.

June 2009 to March 2011Support Services Specialist, GS
Saint Charles , IL

Provide administrative and technical support for programs within the Joint Staff area of responsibility.
Support and service is provided to the ATAG-Joint/Director, Joint Staff, Chief of Staff-Joint, and Operations Sergeant Major Provide advice, counsel, and assistance to the Director, Joint Staff and staff pertaining to administration.
Understands, interprets, and implements service major command, National Guard, State regulations, instructions, policies and precedents pertaining to the full range of administrative actions Assist the ATAG-Joint/Director, Joint Staff and Chief of Staff-Joint in development of broad administrative plans and standard operating procedures for effective management of stated programs and functions, as the point of contact for information regarding established administrative procedures Oversee the Officer Evaluation Program.
Monitors suspense dates for submission of Officer Performance Reports (OPR's) to the Director, Joint Staff.
Reviews OPR's for accuracy prior to signature by the command element.
Coordinates extension of established suspense dates with the Military Personnel Section.
Provides the ATAG-Joint/Director, Joint Staff and J1 (Personnel) with status of all OPR's and provides assistance to subordinate units when necessary Assist in the development of policy letters which may require researching applicable directives from higher authority, to ensure conflict will not result from issuance of new policy.
Coordinates draft policy with other staff directorates prior to submission for final review and approval Control access to the ATAG-Joint/Director, Joint Staff and/or Chief of Staff-Joint.
Maintains their calendar and scheduling of appointments.
Makes all necessary arrangements for conferences, meetings, travel, request for orders (RFO), and submission of travel vouchers for pay and accomplishes other administrative duties as required Receive visitors and telephone calls for the ATAG-Joint/Director, Joint Staff and/or Chief of Staff-Joint.
Process orders for the section, to include preparation of NGB 336 (Request for Orders), publication, distribution and tracking of civilian and military travel orders; annual training, special training, and other orders, to include special authorizations.
Reconcile orders process with the workday accounting program to ensure validation of orders requirements to include workday management In process and brief new personnel assigned to the Joint Staff 161st ARW, Maintenance Squadron, ARIZONA AIR NATIONAL GUARD.

Bickford Senior LivingApril 2009 to March 2011Knowledge Operations Manager
Shelby , MI

Serve as the focal point, local authority, and expert source for information in providing a wide variety of administrative and personnel support Responsible for drafting, editing, and distribution of correspondence messages, records documentation management, publication and forms management Support unit personnel in their computer/I.T.
needs by answering routine questions and bringing issues and problems to the attention of Information Management personnel Obtain assistance from Workgroup Manager (WGM) to explain complex network concepts.
Installed or requested assistance to install and configure application software to run on stand-alone computers or networked systems Maintained automated configuration control files and registers software installation.
Requests installation and maintenance of microcomputers, printers and peripheral equipment Performed limited maintenance and trouble-shooting or obtains assistance of WGM to resolve hardware problems.
Briefs new personnel on computer operations and performs demonstrations as required.
Installed and maintained microcomputers, attached printers, and peripheral equipment.

Bickford Senior LivingFebruary 2009 to April 2009Knowledge Operations Manager
Virginia Beach , VA

Served as the administrative support focal point of the unit.
Plans and organizes all unit administrative activities and processes Responsible for varied functions of multiple office automation software to produce a wide range of documents and formats.
Uses word processing software to create, copy, edit, store, retrieve and print forms, memos, and correspondence messages Reviewed and processes incoming and outgoing correspondence, materials, publications, regulations, and directives Performed workgroup management functions.
Manages hardware and software.
Performs configuration, management, and initial diagnostics of information systems Provided customer service to assist in operation, restoration, and configuration of information systems.
Tracked, maintained, and distributed Enlisted Performance Reports and Officer Performance Reports.
Assisted in editing and publishing of Awards and Decorations Published orders for TDY (temporary duty), Annual and Special Training using AROWS (Air Force Reserve Orders Writing System) Responsible for accountability during UTA's (Unit Training Assembly) using UTAPS (Unit Training Assembly Participation System) Established updates and maintained office records of various types.
Used variety of automated systems (e.g., Air Force Records Management System (AFRIMS), electronic forms, electronic publications library) and non-automated systems to perform various clerical duties Provided Information Management processes and activities.
Responsible for overall administration, management, and life cycle of information and control of information resources Additional Duties: Equipment Custodian, Unit Billeting Monitor Supervisor: CMSgt Mary Minter (retired), Phone: 520-295-6466) 301st AMXS (Aircraft Maintenance Squadron).

NAS JRB GSOctober 2008 to February 2009Office Services Assistant
City , STATE

UNITED STATES AIR FORCE RESERVES; 301st AMXS HEADQUARTERSOctober 2008 to February 2009Air Reserve Technician
City , STATE

position; managed the administrative support functions of the unit.
Planned and organized all unit administrative activities and processes Integrated a variety of software to produce final products.
Used varied functions of multiple office automation software to produce a wide range of documents, formats Utilized word processing software to create, copy, edit, store, retrieve, and print forms, memos, letters, and lengthy reports Used existing database or spreadsheet software to provide graphs and charts for reports and presentations.
Performed simple troubleshooting of system and/or software problems encountered by co-workers.
Transmitted and received documents and messages electronically using personal computers or workstations that are networked Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, and directives.
Screened incoming mail and electronic messages to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally Utilized automated schedulers or calendars, established suspense date and brought to supervisor's attention those that cannot be met by requested date or when there is conflict.
Reviewed outgoing correspondence for procedural and grammatical accuracy, conformance with administrative requirements, and factual correctness.
Advised the writer of any deviations or inadequacies.
As requested, downloaded publications and forms from electronic publications/systems and distributes using electronic mail Provided a wide variety of recurring and nonrecurring correspondence, reports and other documentation.
Consolidated and finalized information from system and files and documents for supervisor's or other staff members use in responding to inquiries, recognizing which information is or is not relevant to the issue at hand.
Proofread/edited correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format Prepared and published orders for a variety of actions.
Managed, prepared and maintained all documentation concerning the administrative orders program, files on orders, amendments, and special authorizations.
Ensured orders requests are complete and approved by appropriate official Prepared special tour, annual tour, school, and civilian travel orders.
Verified that status is authorized, ensured appropriate allowances and terminology are entered and supporting documentation prepared prior to the required date Established updates and maintains office records of various types.
Used a variety of automated systems (e.g., records, management, electronic forms, electronic publications library, time and attendance, etc.) and non-automated systems to perform various clerical duties Supervisor's Name: Maj Leo J.
Kamphaus, JR., Phone: (817) 782-5241) Information Management Journeyman Supervised and performed personnel activities and functions including: personnel action requests; source documents; unit, field, and master personnel records including Commander Support Staff (CSS) tasks Assisted commander of the 301st Maintenance Squadron develop career information and motivation programs Created, prepared, maintained, and audited personnel records and personnel action requests.
Records information in unit Prepared and processed documentation for administration of quality control programs.
Reviewed personnel records, and interviewed individuals to ensure accuracy of information.
Compared basic records with source documents, transaction registers, and management products.
Inspected records, master personnel, and command and field personnel records.
Reviewed and processed evaluation reports Performed personnel actions.
Updated computerized personnel data.
Conducted in and out processing Performed CSS administrative functions Prepared and processed administrative support actions relating to unit programs such as military sponsor, weight and body fat, squadron information, and enlisted and officer professional military education.
Processes dental and physical rosters.
Managed unit leave control program Maintained suspense system for personnel actions and correspondence.
Maintained and monitored duty status changes, requisitions and maintained current study reference material for the Airman promotion system.
Supervisor's Name: CMSgt Ricky Hester (retired), Phone: (817) 782-5458) 12th AF (AFSOUTH).

December 2007 to October 2008Secretary, GS

Served as the principal office assistant performing various clerical and administrative duties in support of the organization.
Performed office automation support using multiple automated programs and software such as databases, spreadsheets, and graphics in support of the clerical and administrative work Served as the administrative assistant to enhance the effectiveness of the commander and office staff through a full range of administrative support Prepared a wide variety of recurring and some nonrecurring correspondence, reports, and other documents.
Reviewed and finalized correspondence/documents prepared by others in handwritten or electronic drafts.
Composed routine non-technical correspondence, such as: instructions on office procedures, requests for information, and letters of acknowledgment or notification Consolidated and finalized information for various reports in accordance with established reporting procedures.
Collected and summarized information from files and documents for supervisor's use in responding to inquiries and recognized which information is or is not relevant to the issue at hand Proofread/edited correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format.
Returned incorrect material prepared by others with revisions marked Occasionally signed routine correspondence of a non-technical nature in the supervisor's name or own name as the secretary of the supervisor Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, and directives Received telephone calls, greeted visitors, and ascertained the nature of the calls or visits.
Referred telephone calls and visitors to appropriate staff or office, based upon knowledge of the organization and its programs and operations Maintained supervisor's calendar, coordinated/scheduled meetings and conferences.
Scheduled appointments and meetings without prior approval in accordance with supervisor's policies and priorities, and coordinates with the supervisor as necessary Utilized multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases/spreadsheets Knowledgeable of standard office equipment, such as electric/electronic typewriters, copiers, fax machines, and office automation systems, to perform a substantial range of office automation support (Supervisor's Name: Maj Raymond McLeod, Phone: 520-228-5419).

UNITED STATES AIR FORCE RESERVESOctober 2007 to October 2008City , STATE

Information Management Journeyman Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Commander Support Staff (CSS) tasks.
Assisted commander of the 306th Rescue Squadron develop career information and motivation programs.
Created, maintained, and audited personnel records.
Records information in unit.
Prepared and maintained personnel records and personnel action requests.
Prepared and processed documentation for administration of quality control programs.
Reviewed personnel records and interviewed individuals to ensure accuracy of information.
Compared basic records with source documents, transaction registers, and management products.
Inspected master personnel and command and field personnel records.
Reviewed and processed evaluation reports Performed personnel actions and updated computerized personnel data.
Conducted in and out processing.
Performed CSS administrative functions.
Prepared and processed administrative support actions relating to unit programs such as: military sponsor, squadron information, and enlisted and officer professional military education.
Processed dental and physical rosters.
Managed unit leave control program.
Maintained suspense system for personnel actions and correspondence.
Maintained and monitored duty status changes.
Requisitioned and maintained current study reference material for the Airman promotion system Performed Computer Administrative Systems troubleshooting and maintenance on computer systems within the unit.
Maintained workflow of office automation systems (Supervisor's Name: MSgt Jamesha Barnes, Supervisor's Phone: 520-228-1318).

UNITED STATES AIR FORCE RESERVES; 301st MXSDecember 2006 to September 2007City , STATE

Information Management Journeyman Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Commander Support Staff (CSS) tasks.
Assisted commander of the 301st Maintenance Squadron develop career information and motivation programs Created, maintained, and audited personnel records.
Records information in unit.
Prepared and maintained personnel records, and personnel action requests.
Prepared and processed documentation for administration of quality control programs.
Reviewed personnel records and interviewed individuals to ensure accuracy of information.
Compared basic records with source documents, transaction registers, and management products.
Inspected records, master personnel, and command and field personnel records.
Reviewed and processed evaluation reports Performed personnel actions.
Updated computerized personnel data.
Conducted in and out processing Performed CSS administrative functions.
Prepared and processes administrative support actions relating to unit programs such as military sponsor, weight and body fat, squadron information, and enlisted and officer professional military education.
Processed dental and physical rosters.
Managed unit leave control program.
Maintained suspense system for personnel actions and correspondence.
Maintained and monitored duty status changes.
Requisitioned and maintained current study reference material for the Airman promotion system.
Supervisor's Name: MSgt Charles Colborn, Supervisor's Phone: (817) 782-3713).

UNITED STATES AIR FORCEOctober 2004 to December 2004City , STATE

Information Management Journeyman Provided executive-level support to the Commander of the 316th Training Squadron and demonstrated the ability to improvise, improve procedures, and meet demanding deadlines Responsible for the installation and upkeep of computer software to over 300 computer units in the Squadron First line of help for computer troubleshooting problems Provided document management support to 200+ employees in areas of presentations, organizational charts, spreadsheets, correspondence, merged mailings, and unique special projects Experience in office management, publications and forms management, customer service relations, administrative communications, correspondence, messages, organizational structure and its interrelationship with the mission, communication and information terminology and procedures, security practices, operation and management of information systems, wartime contingency preparation and operations.

UNITED STATES AIR FORCEOctober 2002 to October 2004Operations Information Manager

Managed information in the most cost effective way possible and, at the same time, provided quality service Responsible for using standard publications (instructions) and forms to carry out policies and procedures.
Maintained procedures for transmitting information, including timely, economical delivery of personal and official mail Supported visual information services to include graphics, photographic, video and publishing services Provided administrative communications, records management, and customer training to include network applications and software training In charge of creating employee electronic mail accounts and passwords.

Education

September 2002Military Courses/Certification: Security Manager Training Nov 2011 Joint Base Andrews AFB, MD JOC 101 Course January 2011 JFHQ-AZ, Phoenix AZ Record Management Training July 2010 Luke AFB, Glendale AZ Keesler AFB / 3A0X1 Apprentice CourseCity, State

Guam Community CollegeMay 2000Associates Degree

Associate: ScienceScience Travel Agency Management Mangilao, Guam 65 Semester Hours

Skills

accounting, Administrative, administrative assistant, administrative duties, administrative functions, administrative support, streamline, Air Force, Agency, basic, charts, clerical, hardware, computer operations, computer troubleshooting, conferences, CSS, customer service, DTS, databases, database, delivery, document management, documentation, drafting, editing, edit, electronic mail, fat, fax machines, Finance, forms, Functional, general office, graphics, graphs, information systems, letters, Director, Management Training, materials, meetings, microcomputers, access, Microsoft Excel, mail, Office, Monitors, network, office automation, office equipment, office management, Organizational, Personnel, Personnel Management, copiers, policies, development of policy, presentations, printers, Processes, promotion, proofreading, publications, publication, quality, quality control, receiving, reporting, researching, scheduling, security clearance, software installation, software training, spreadsheets, spreadsheet, Supervisor, tables, technical support, telephone, Phone, troubleshooting, trouble-shooting, typing, typewriters, unique, Urinalysis, validation, video, word processing, workflow, writer

Additional Information

AWARDS & HONORS: Command Chief Master Sergeant Award December 2014 161 ARW/MXG Phoenix Sky Harbor, IAP NCO of the Quarter May 2013

Resume Overview

School Attended

Guam Community College

Job Titles Held:

Commander Support Staff
Support Services Specialist, GS
Knowledge Operations Manager
Office Services Assistant
Air Reserve Technician
Secretary, GS
Operations Information Manager

Degrees

Military Courses/Certification: Security Manager Training Nov 2011 Joint Base Andrews AFB, MD JOC 101 Course January 2011 JFHQ-AZ, Phoenix AZ Record Management Training July 2010 Luke AFB, Glendale AZ Keesler AFB / 3A0X1 Apprentice Course
Associates Degree
Associate : Science

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