Resourceful Collections Representative with nearly 20 years' experience in field collections with Franchise Tax Board. Highly skilled in monitoring inventory of 100 accounts, with the ability to take adverse collection action such as preparing warrants, review financial statement, working complex account and assisting upper management with resourceful input between different departments. I've been known to handle irate customers with professionalism and understanding by being Firm, tactful and to remain calm in stressful and tense situations. I have a strong work ethic and sense of ownership needed to excel in a government-regulated environment and seeking to advance to leadership position in the field.
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