Meticulous excellent at juggling multiple tasks and working under pressure. Experienced professional with strong leadership and relationship-building skills.
OSHA regulatory compliance
Consistent work history
Located and neutralized mines. Constructed field expedient firing aids for infantry weapons. Determined elevation
and grid azimuths with maps and map overlays.
Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental
compliance. Demonstrate excellent HFC plant knowledge of field equipment and tools, including design, use,
repair and maintenance. Deliver knowledge of design techniques, tools and principles involved in the production
of precision technical plans, blueprints, drawings and models. Inspect equipment and systems to identify issues
and report/repair problems. Prepare reports and provide information to supervisors. Perform leak checks on HFC
plant assemblies using leak detection systems.
Responsible for performing routine troubleshooting calls, surveys,locates, outage repair, on-call
duty, shift work, track/repair CLI,power supply maintenance, and construction maintenance in accordancewith
Comcast procedures and practices. Will be called upon totroubleshoot and resolve service failures related to any
Comcastproducts, to include but not be limited to Video (analog and digital,)Comcast Digital Voice (CDV,) and
Comcast High Speed Data (CHSI)(including Home Networking and Home Plug.)
Performs routine troubleshooting calls: troubleshoots the plantthrough the distribution cable to the node in order to restore
customervideo, CHSI, or CDV as required. Must have the ability climb poles,ladders and operate aerial lifts 18 to
20 feet above ground, asdetermined by the system's requirements. Must possess the ability to usebasic cable
test equipment. Performs work near power lines andelectricity.- Surveys the plant in order to ensure service
availability to potentialcustomers.- Performs underground location of existing plant using system printsand cable
locating equipment in order to prevent cable damage andservice interruption. Must have the ability to read
general systemlayouts from blueprints.- Responds to and repairs service interruptions during regular
businesshours, shift work or when “on-call” as required. Normal work shift mayinclude evenings and/or
weekends; may include 10 hour days for 4 days aweek. Must be available to work overtime including weekends,
Performs CLI ride-out and track and repair leakage, as necessary.Works and travels in
inclement weather.- Performs construction maintenance duties such as: splicesaerial/underground coaxial cable
and equipment to restore cable plant tosystem specification; splices and activates new coaxial plant asrequired;
repairs and/or replace damaged aerial/underground plant; andinspects, repairs and/or replaces power supplies
as necessary. Must havethe ability to use basic cable installation tools and hand tools. Musthave the ability to
comply with safety procedures and requirements.Lifts and carries loads of 70 lbs. or more.- During the course of
normal day-to-day activities: cleans, maintainsand stocks vehicle and equipment in order to be prepared for
dailyresponsibilities; completes associated paperwork with each job in atimely manner; properly operate and
maintain tools and equipment;reports need for vehicle repair or service when required and/orprescribed; and
reports any accidents, losses, injuries or propertydamage to supervisor and customer when appropriate. Drives
companyvehicle in a safe and responsible manner.- Reviews all requested services with the customer in order to
ensureunderstanding and agreement; survey the installation route and reviewproposed route with the customer in
order to obtain agreement on thelocation of cable outlet(s.) Exposure to dogs and other animals,construction
1244 W 6th St, Riviera Beach, FL 33404 | H: 561-557-2242 | C: 561-329-4255 | email@example.com
09/1999 to 09/2006
areas, and the public in general as required.- Pre-wires single dwelling units and multiple dwelling units (MDUs)
inorder to provide “ready hook-up” capabilities at the time of occupancy.Works in crawl spaces, attics, and permit
required confined spaces.Exposure to moderate noise level.- Performs multi-product reconnects, requested and
non-pay disconnects,and additional outlets for residential and residential-like products.Installs and removes
set-top box and/or eMTA in order to providecustomer with upgrades or downgrades in service. Must possess
knowledgeof basic mathematics, the ability to count and handle U.S. currency, andthe ability to communicate with
customers in a clear and straightforward manner.- Performs multi-product service calls for residential and
residential-like products. Troubleshoots the forward and return path in the dropfrom the tap to the customer's
equipment for multiple services. Mustpossess the ability to prioritize and organize effectively.- Performs wall fish
as required by the market (optional – not includedin national certification). Performs multi-product installations
forresidential and residential-like products, complete from tap to customerequipment in single and multiple family
dwellings including prewiredunits; perform installations adhering to Comcast procedures and safework practices,
NEC and NESC requirements, and local ordinances in orderto provide services to the customer. Installations
could include butnot be limited to the following: Video (analog and digital; hometheater); Comcast Digital Voice®
(CDV) and/or other Voice services;Comcast High-Speed Data (CHSI) (Home Networking and Home
Plug);Teleworker; Comcast Workplace (Internet)f. Workplace Digital Voice (WDV)standard; Commercial Video.
Manipulates connectors, fasteners, wire; usehand tools. Must have vision ability of: close vision, peripheralvision,
ability to adjust focus and differentiate colors.- Possesses knowledge of the National Electrical Code (NEC,)
theNational Electrical Safety Code (NESC,) the Occupational Safety andHealth Act (OSHA,) Federal
Communications Commission (FCC,)Environmental Protection Agency (EPA,) Department of
Transportation(DOT,) American National Standards Institute (ANSI,) and various stateand local codes including
G.O. 95 and G.O. 128, (when applicable.)- Inspects existing bond/ground to ensure compliance with Comcast
andNational Electrical Code (NEC) requirements; make new ground as requiredin order to protect employees,
customers, and equipment from electricalshock or damage.- Checks in each job in a timely manner in order to
ensure all detailsof the work are recorded for entry in the customer's account once thework is complete.
Completes associated paperwork with each work order,as required. Must be able to work while standing 50 - 70%
of the time.- Works within manufacturer's rated weight capacity for all equipment,including but not limited to
ladders and aerial lifts.- Determines acceptability of video, data, and voice services byreviewing television picture
quality and PC and modem connectionfollowing any installation or work on cable services to provide the
bestpossible service for the customer. Educates the customer on the CDVservice and voice mail. Conduct CDV
test call. Demonstrates CHSI serviceand educate customer on how to connect to the service, home page,national
and local content, and web browsing using URL(s,) etc. Mustpossess the ability to manipulate objects such as
pens, keyboard andmouse.- Provides the customer with the Comcast Welcome Kit and materialsregarding
channel line up, use of set-top box, modem, and/or eMTA andcompany policies as they relate to the customer as
well as demonstratethese skills in order to educate the customer on the use of theequipment, products, and
services, and company guidelines.- Provides information on available services to new and existingcustomers in
order to sell additional services and attempt to upgradeexisting services.- Performs standard home theater
installations associated with videoinstallations. Must have knowledge of policies and procedures forinstallation
activities.- Must have fifteen months cable telecommunications (and/or broadband)or similar experience.
Possesses: knowledge of cable television productsand services, basic knowledge of cable system operations,
basicknowledge of a cable system overview, and basic knowledge of the historyof cable and Comcast.- Must
have knowledge of components on the PC desktop and ability toperform the following: launch an application; add
a shortcut; log intoand navigate through a dial-up or other internet service; installsoftware like Microsoft Internet
Explorer, Netscape Communicator,Microsoft Windows, MS Office applications, educational software orgames;
navigate through a file system via the DOS prompt or windowinterface; access the Control Panel to configure
components such as aprinter, modem, and monitor.- Must possess knowledge of PC hardware, software and the
Internet andthe ability to troubleshoot and resolve related service failures.- Regular, consistent and punctual
attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.-
Required Training/Licenses/Certifications: Certified CommTech 4; Validdrivers license and satisfactory driving
record. Will successfullycomplete training and instruction that includes, but not be limited to,the following topics
(training should reflect the Network CommTech 4Competencies document): Cable Theory and Terms,
Construction Practices,Troubleshooting to Node and Return Path, Track and Repairs CLI, PowerSupply - Maintenance, Forward and Reverse Alignment, and Safety Program.- Applies knowledge and skills of training on
the job in order toprepare for promotion to the next level.- Performs other duties as requested by supervisor in
order to achievedepartmental goals and objectives. Performs other tasks as requested bythe Supervisor.
Responsible for senior level analysis, dispatch, ticket prioritization,
customer callbacks, validation, and correlation of escalated customer
tickets to resolution at the HFC Service desk. Responsible for
validating HFC resolutions. Works with moderate supervision/guidance. Is
accountable for individual results and impact on team.
-Frequently runs reports, does data collecting, and data mining.
- Analyzes power supply monitor and all designated plant operations
tools and systems and monitors for alerts.
- Generates tickets for items requiring additional attention in
preparation for routing; includes correlation of pending CR's as
appropriate and adjusting IVR settings as appropriate.
- Implements preventive maintenance schedules for HFC.
- Provides technical assistance to lower-level technicians.
- Coordinates with other roles inside and outside of the Excellence in
Operations (XOC) department, including issues where HFC issues are
suspected and when unclear if multi-node issues are HFC or headend
- Isolates Video, High Speed Internet, and Telephony problems by
correlating information from network surveillance equipment, diagnostics
tools, and reported information to accurately direct fix organizations
and personnel to most likely source of problem.
- Writes and drives action items for post-mortems on HFC events to
ensure follow-up for all break-fix.
- Uses company technology, support tools, and contact systems to the
fullest potential and as outlined by established business
- Escalates outage events and or impairments to appropriate individuals
and organizations when not resolved in the prescribed amount of time.
Escalates to appropriate fix agency, as necessary, when pre-defined
mean times to repair metrics are in jeopardy of not meeting PUC and FCC
- Oversight and management of field activity in applicable tools.
- Maintains and monitors multiple queues through ticketing systems.
Isolates and/or identifies network versus headend issues.
- Provides technical assistance to lower-level technicians.
Comcast - CENFLR - Black Employee Network
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