Colorado Secretary Of State Resume Example Company Name

COLORADO SECRETARY OF STATE

Career Focus

An accomplished Business Analyst, Project Manager, and Supply Chain professional with extensive experience and a proven track record of delivering innovative solutions to complex problems in both the 'Aerospace & Defense' and 'state government' industries. Have demonstrated an ability to provide value and leadership in various roles, including the managing both 'strategic, corporate-level' and 'tactical' site-level project teams, implementing lean continuous improvement suggestions, facilitating kaizen events/quick root-cause analysis, advising the strategic planning process, crafting strategic supplier 'statements of work' (SOW), facilitating value stream mapping (VSM) sessions for 'as-is' and 'to-be' processes, providing custom training materials, eliciting and documenting both business and system requirements, and managing the user-acceptance testing process on software projects in both the private and public sector. Specific areas of expertise include: *Business Analysis and Project Management - traditional and agile *Continuous Improvement and Lean *Supplier Integration and Change Management

Summary of Skills

Business Analysis, Project Management, Lean practitioner, Business Process Improvement, VSM, Kaizen, Change Agent, Business Requirements Gathering & Documentation, Supplier Relationship Management, liaison between IT & End Users, Expert level Visio & MS Project, Facilitation
LINKS
http://www.linkedin.com/in/christopherlangseth
PROFESSIONAL TRAINING/CERTIFICATIONS
Integrated Lean Business Process Improvement*
Business Analysis: Plan, Gather, & Document Business Requirements*

Professional Experience

Colorado Secretary of State
January 2013 to January 2014Company Name － City, State

Process Improvement Engineer Supplier Integration Engineer
January 2009 to January 2013Company Name － City, State

Catalyst for implementing a process improvement suggestion that expanded the supplier managed inventory (SMI) program for hardware components to previously unsupported programs and manufacturing sites.
The expansion resulted in an immediate inventory saving of ~$800k with long-term savings projected to be within the $2-5 million dollar range.
Developed and orchestrated the implementation of a process improvement idea that reduce the required levels of 'work in process' (WIP) inventory, without sacrificing desired service levels across a network of three geographically dispersed organizations that resulted in a bottom line cost saving of ~$225k per month.
Co-led a highly successful kaizen event that led to a 200% improvement in overall process cycle time for adding and removing parts from SMI agreements, while at the same time a creating 'one-piece flow' system (versus previous 'batch push' system) that improved visibility into the functional approval queues process.
This change led to a 40% reduction in the number of failed part adds attempts.
Introduced the inclusion of yield factors (attrition) in BAE's SMI forecast, drastically reducing part shortages by accounting for each component's unique attrition rate.
The lack of attrition accounting in the forecasts had led to years of floor shorts, as electronic SMT reeled parts frequently lost 30-40% of components on each build.
Technological challenges prevented previous efforts to resolve this issue from succeeding.
Introduced the inclusion of yield factors (attrition) in BAE's SMI forecast drastically reduced part shortages by accounting for each components attrition rate.
Scope of project included the idea creation from conception through implementation and communication plan rollout to the BAE Electronic Systems division.
Demonstrated leadership and technical abilities during through the discovery and testing phases of a complex software application designed to support BAE's SMI program.
Activities included requirements gathering and analysis, documentation, design input, scoping of incremental releases, project scope and timeline management, assisting with user acceptance testing, and developing processes and workflows that supported the product.
Demonstrated project management and leadership skills during the implementation of each new SMI partnership agreement across all sites in Electronic Systems enterprise.
Implementation efforts included creating both corporate and site specific project plans and timelines, facilitating implementation meetings with BAE and supplier partners, developing corporate and site specific SOWs, integrating supplier systems across firewalls to share detailed and long-term demand forecasts, developing standardized procedures for on-boarding supplier personnel at BAE site locations, and setting up 'on-site' supplier stores to provide seamless coverage for manufacturing build schedules.
Created a website that served as a knowledge transfer tool and information repository for educating BAE and Supplier employees across multiple geographically dispersed locations on the strategic benefits and tactical operational details regarding the SMI program.
Site contents included access to supplier-specific constraint reports, historical forecasts, command media documentation, contact information for key BAE and supplier personnel, a frequently asked questions section, and one-click access to key reports and report descriptions.

Business Analyst & Project Manager

In project manager and business analyst role, successfully implemented a Customer Relationship Management (CRM) solution - Microsoft Dynamics - for the Department of State's investigations units.
Completed ahead of schedule and within budget.
Contributions to projects included leading internal stakeholders through value stream mapping exercises (as-is & to-be), facilitating the gathering and documentation of business requirements documents, developing performance metrics, co-drafting a Request for Quote (RFQ), reviewing supplier responses, and developing a SOW with winning supplier, assisting with product testing and release, and providing technical expertise as a 'Subject Matter Expert (SME).
Provided analysis and prioritization ranking of the 'legislatively mandated' project backlog based on projected impact to strategic technology objectives.
This analysis was requested and approved by both Business and Information Technology (IT) Division directors.
Responsible for communicating key milestones and sprint/release progress for all software development projects to entire SOS office (Business, IT, and Service Center).
Provided leadership as the project manager and business analyst for Charities and Bingo-Raffle web application rebuilds.
Facilitated the documentation of data diagrams, cross-functional process flows, and use-cases in creating Business Requirements Documents (BRDs).
Awarded special recognition by Secretary of State for implementing a comprehensive user-acceptance testing (UAT) process that empowered front counter and service center employees (the end-users) to be active participants in the process.
The new UAT process leveraged kickoff meetings for the testers to be introduced to the project so they could understand why they were critical to the overall success of the project.
Additionally, the new process, for the first time, involved the User-Interface and Software Quality representatives from IT Worked collaboratively with various IT functions including database developers, coders/programmers, and software quality engineers in communicating technical details of the user-acceptance testing process until all test scripts and bug fixes had been verified to be working properly.
Facilitated an 'Inter-division Communication' team with management level representation from IT, program management, finance, and legal departments in the creation of detailed 'as-is', 'to-be', and gap analyses of the SOS's project management process.
Analysis included review of roles and responsibilities, communication handoffs, and root cause analysis on common pitfalls.
Benefits of a documented and standardized process for managing internal IT projects were immediately realized.

Education

Bachelor of Business Administration : Operations & Technology Management, 2009University of Massachusetts, Amherst Isenberg School of ManagementGPA: Cum Laude GPA: 3.89 GPA: 3.73Cum Laude Operations & Technology Management GPA: 3.89 GPA: 3.73

Skills

accounting, BAE, Benefits, budget, Business Analysis, business analyst, Business Process, Business Process Improvement, Change Agent, com, hardware, Customer Relationship Management, CRM, database, Documentation, drafting, finance, firewalls, front office, functional, http, Information Technology, inventory, leadership, legal, managing, Management Consulting, meetings, access, Microsoft Dynamics, office, MS Project, enterprise, network, personnel, processes, process improvement, product testing, program management, progress, Project Management, project management and leadership, project plans, Quality, Relationship Management, Requirements Gathering, scripts, shipping, software development, strategic, structured, Trainer, unique, User-Interface, Visio, website

Resume Overview

School Attended

University of Massachusetts, Amherst Isenberg School of Management

Job Titles Held:

Colorado Secretary of State
Process Improvement Engineer Supplier Integration Engineer
Business Analyst & Project Manager

Degrees

Bachelor of Business Administration : Operations & Technology Management , 2009

Colorado Secretary of State Resume Example

Resume Score: 90%

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