Skilled [senior collector] committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful [collector] who consistently meets and exceeds productivity goals.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to [10 to 20 calls in queue per minute.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Minor in [accounting]
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