Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.
Educated and respond to customers request and complaints about financial products/services, while maintaining great rapport, monthly sales goals, and annual quotas.Made reasonable procedure exceptions to accommodate unusual customer requests.Maintained up-to-date records at all times.
Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues.
Minor in psychology
Coursework in Communications and Psychology
Coursework in Sociology and Psychology
Coursework in Communications, Criminal Law and Public Administration
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