Dedicated and focused Collections/Administrative Rep who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals, seeking a role to utilize my skills for the success and growth of the company.
Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Initiated inbound calls on Residential and Commercial account holders. Actively called customers with delinquent balances to make a payment or to establish a payment plan to resolve the account. Maintained 100% quality calls while maintaining the departments 96% reliability rate. Reviews invoices prepared by billing department for accuracy. Verified and researched accounts to resolve customers complaints or billing questions.
Researched, resolved, and maintained up-to-date account discrepancies on a recurring billing system. Followed established procedures for processing receipts and credit adjustments. Performed account reconciliation on charge-backs, balance transfers and changes in billing frequencies. Thoroughly reviewed accounts to determine if corrections were required to correct the account as needed due to backdated/or incorrect invoice applied.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times .Properly directed inbound calls in phone queues to improve call flow. Communicated collection results/problems to National Account Managers. Incumbents may serve as a technical resource to others in the resolution of complex problems, and orient. Initiates outbound calls on delinquent account holders as well as receive inbound calls. Research account discrepancies for resolutions.
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