Customer focused Representative with experience in courteous customer interaction and capacity in resolving inquiries and issues to ensure win win solution for both the customer and company.
Work at home agent
Assisting MAU department with helping collection reps with inquiries and issues
Assisting Escalations department in escalated calls in order to help card member with excellent customer service skills in order to find a win win solution for both the card member and Citi
Interact with customers on inbound and outbound dialer collection calls
Negotiate and resolve issues causing delinquency
Negotiate and interact with card members on late stage accounts in order to find a solution in resolving past due accounts on outbound and inbound calls.
Finding a solution in providing payment arrangements that results in a win win for both the card member and Citi.
Spoke with both English and Spanish speaking card members
Negotiate and interact with card members on past due accounts in order to find a solution in resolving past due account through outbound and inbound calls
Seeking solutions to resolve delinquency with payment arrangements in order to find a win win solution for both the card member and Citi
Assisted Manager by working all Manager Queue including correcting or resolving issues on accounts and contacting card members to ensure ultimate card member satisfaction by offering a win win solution for both the card member and Citi
Assisting card members with questions, concerns or issues with their accounts
Negotiating with card members optional programs offered by Citi and Affiliates
Assist clients with customer service or issues with products purchased to ensure a win win for both client and company
Work with employees to ensure that products provided were best quality products to ensure client satisfaction
Accounts payable and receivable
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