Collector Resume Example Fiserv, Inc.

COLLECTOR

Professional Summary

To find a career with a growing and stable company to further expand knowledge and expertise.

Core Qualifications

Knowledge of modern office practices, procedures and equipment; skilled at operating office equipment
Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases.
Knowledge of business English and math.
Ability to communicate with staff and the public with courtesy and tact.

Ability to plan, organize and maintain an even flow of work
Ability to express ideas clearly, concisely and effectively, verbally and in writing.
Ability to resolve problem situations

Experience

Fiserv, Inc.January 2011 to December 2012Collector
Tennessee , IL

Processed and/or entered pertinent data into the computer for processing or issuing department specific applications.
Greeted customers and answers questions by telephone concerning policies, procedures and work functions.
Collected fees and other required monetary charges related to department specific services and processes.
Received, reviewed and processed records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Obtained data from various sources to prepare and compile standard reports.
Operated office machines.
Performed other related duties as assigned.
Assisted clients with payment arrangements for past due bills.
Made outgoing calls to client to assist them in making payments and billing disputes

Rooms To GoJanuary 2010 to January 2011Tax Preparer
Open Sands , FL

Assisted tax payers with the filing of their federal and state income taxes.
Processed and/or entered pertinent data into the computer for processing or issuing department specific applications.
Greeted customers and answered questions by telephone concerning departmental policies, procedures and work functions.
Collected fees and other required monetary charges related to department specific services and processes.
Received, reviewed and processed records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Mailed department specific authorized documents or materials as required.
Filed and maintained control records.
Operated office machines.
Relieved or assisted other clerical employees in assigned work areas.
Performed other related duties as assigned.

Primitives By KathyJanuary 2007Renewal Account Manager / Inbound Sales Rep
Lancaster , PA

Renewal Account Manager
Renewed customers accounts and upgraded services
Processed and/or entered pertinent data into the computer for processing or issuing department specific applications.
Greeted customers and answered questions by telephone concerning departmental policies, procedures and work functions.
Collected fees and other required monetary charges related to department specific services and processes.
Received, reviewed and processed records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Filed and maintained control records.
Sold services to new customers and adjusted payments.
Set schedules for services for the customers, and if needed referred customer issues to the sales manager or the branch office.

Inbound Sales Rep.
Assisted potential customers that where interested in Terminix services by using established protocol and up selling techniques.
Processed and/or entered pertinent data into the computer for processing or issuing department specific applications.
Greeted customers and answered questions by telephone.
Collected fees and other required monetary charges related to department specific services and processes.
Processed records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Filed and maintained control records.
Helped resolved customer service issues.

Internal Revenue ServiceJanuary 1999 to January 2006Tax Examination Clerk/Examination Branch Secretary
City , STATE

Tax Examination Clerk
Prepared and maintained regular production and inventory reports using established formats.
Processed and/or entered pertinent data into the computer for processing or issuing department specific applications, receiving, associating and sorting records and batches.
Collected and extracted mail, distribute incoming and outgoing work.
Mailed department specific authorized documents or materials as required.
Received, reviewed and processed records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Maintained, updated, and closed files using various computer programs.
Served as an OTJ coach to new clerks.
Examination Branch Secretary.
During this period duties consisted of maintaining and updating materials and files.
Composed letters, memorandums, reports for review and signature.
Filed and maintained control records.
Used Microsoft Office, Excel, and Word programs to effectively retrieve and input information, ensure that time records were completed accurately.
Prepared memos, charts, weekly strength reports, meeting notes, operation, action, and business plans, evaluation reviews, travel vouchers, and calendars for leave request and training.
Set and maintained schedules, daily appointments, interviews, and meetings arrangements along with keeping a record of reassignments and promotions of employees.
Provided excellent customer service.

TelePerformance U.S.AJanuary 1999 to January 2002Tele Sales Representative
City , STATE

Sold DSL via phone business to business.
Served as OJT to new classes in 2001-2002.
Top 5 in sales in 2000-2001.
Performed cold calling to residential consumers.
Sold prescriptions saving plans and supplemental insurance Used AS400 and Microsoft applications; ( word ,excel, access, and office).

Education

University of Arkansas at Pine BluffHigh School Diploma: Marketing City, State, USA

City, State

Skills

Knowledge of modern office practices, procedures and equipment; skilled at operating office equipment

Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases.

Ability to communicate with staff and the public with courtesy and tact.

Ability to plan, organize and maintain an even flow of work

Ability to express ideas clearly, concisely and effectively, verbally and in writing.

Ability to resolve problem situations.

Resume Overview

School Attended

Job Titles Held:

Degrees