SUMMARY OF QUALIFICATIONS
A highly motivated, results-oriented professional with expertise in building and maintaining solid working relationships while working against strict deadlines and management set department goals. Resourceful, fast learner skilled in analysis, problem solving and negotiation. Able to work discretely with confidential information.
Client Relations Accuracy Effective Communication Time Management
Third-Party Collections for Verizon Wireless and various other clients. Met daily requirements for high volume outbound and inbound call center.
Collected on bad checks for various clients.
Skip traced to locate current location and assets to contact customer and take necessary actions to collect on bad checks.
Pro-actively collected on up to 800 delinquent accounts for third party clients.
Utilized my client relations skills to communicate with a diverse group of clientele. Skip tracing to obtain current client contact information to successfully collect past due debt.
Researched and reviewed public databases as well as pulled and analyzed Credit Bureau Reports to verify a clients assets to proceed with possible lawsuits resulting in settlements.
Maintained strong relationships with debtors to swiftly resolve past due accounts.
Received inbound inquiry calls for account payment information and arrangements.
Outbound calls placed to reach debtors for successful collection.
Utilized patience, understanding and compassion dealing with escalated customer complaints.
Introduced methods for debtors to rebuild their credit.
Promoted to Senior Collection Agent.
Companies Worked For:
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