Seeking to advance my career within the company, Duncan Solutions. I inspire to provide training, development, and quality to current and future collectors, with added support to leads and management. Experienced in instructional teachings, development skills and communication with people of all ages and backgrounds.
Collects on past due debts owed to municipalities and banking institutions following FDCPA guidelines. Communicates with leads and managers daily to ensure better collecting techniques. Achieved dollars collected goal for November and December.
Used a revoicing technique to speak audio clearly as heard through a headset while correcting errors simultaneously on a touch screen computer. Completed phone calls with an average score of 95 (out of 100) for call accuracy. Focused 100% on each individual call and followed all policies set forth by company.
Completed deposits, withdrawals, transfers, loan payments and responded to inquiries for members. Educated and advised members on products and services the credit union offered.
Observed swimming pool areas and patrons, responding to emergency situations quickly. Instructed people of all ages in swimming techniques from beginning swimmers to advanced.
With use of daily lesson plans, monitored and engaged in activities with youths. Reported progress to youths' parents on a weekly basis. Assisted with daily growth and development of youths.
Eligible to sit for CCMA certification examination through the NHA
FDCPA Certified since May 2012
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