Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled customer representative committed to addressing customer concerns with speed, accuracy and professionalism.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion, as well as Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.Formulated and enforced Service Center policies, procedures and quality assurance measures.Maintained up-to-date records at all times.
Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Participated in various incentive programs and contests designed to support achievement of production goals.Consistently met and exceeded department expectations for productivity and accuracy levels.
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