I'm looking for employment as a Customer Service/Call Center Representative with growth potential. I am a highly capable professional with over 8 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
Collect payments on past due parking and toll violations, attempt to collect payments through an outbound phone system, ensure all citizen information is correct and updated, including contact numbers and addresses. Effectively listen to citizens stories to suggest to them most effective ways of getting their past due balances cleared. Displays persistence and resilience handling non responsive citizens and difficult situations repetitiously. Performing all duties in compliance with FDCPA.
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Completed orders by recording names, addresses, and purchases; referring orders for filling.
Maintained operations by following policies and procedures; reporting needed changes.
Contributed to team effort by accomplishing related results as needed.
Contacted private individuals by telephone in order to request donations for charitable causes.
Motivated customers to purchase additional services by explaining services and prices, and answering questions.
Obtained information such as name, address, telephone numbers and payment methods, and entered donations into the computer.
Worked under a skilled Craftsman in various areas of printing.
Stocked paper in the print warehouse.
Shipped all printing materials from printing department.
Loaded products onto trucks according to shipping urgency and destination Ensured inventory loads match shipping papers Checked to see if package is in proper shipping condition and isn't damaged Determined address where packages were going Loaded merchandise into designated van or truck.
Approved incoming materials by confirming specifications Conducted visual and measurements tests Rejected and returned flawed materials Operated measurement equipment and called repairs Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
Is a program that prepares graduates for entry-level employment in today's fast-paced business environment. Student skills are developed in Business English; professional business behavior and growth; office procedures; word processing, spreadsheet, and presentation graphics; introductory Internet; and basic office accounting
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