To obtain a challenging position with an exciting company. More than 10 years collections experience. Highly motivated and talented. Skilled at communicating concisely, clearly, and dealing with irate customers while giving feedback calmly without reacting emotionally. Ability to work and cooperate with staff and volunteers in a professional and supportive manner. Competent to work independently with little or no direction from team managers and maintain a high degree of productivity and accuracy. Excellent communication skills. Able to type 50-60 words per minute. Ability to operate a computer keyboard and a multi-line telephone simultaneously with a high degree of accuracy. Extremely PC literate
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Outlook Express
Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS.
Created strategies to develop and expand existing collections efficiently enough to develop an in house Collections department.
Researched and resolved billing problems that had been previously missed.
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
Managed rent and damage collections for 13+ properties in the US and Canada.
Collected and kept careful records of rental payments.
Achieved the lowest property delinquencies by implementing highly effective collections strategies.
Monitored and documented all delinquent rent payments, including former resident damage credits.
Handled customer complaints personally to verify they were properly handled.
Created staff schedules in response to community needs.
Worked with the property managers, regional managers, controller, VP of operations & executives to identify, develop and achieve community goals and objectives.
Developed and supervised a highly skilled corporate staff through effective recruitment, training and motivation.
Fully abstracted all leases and entered pertinent information into the Sharepoint management system.
Completed documents for outside agencies such as evictions professionals.
Updated tenant and unit information to keep current in housing database.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Acted as liaison between property manager and 3rd party collections agency.
Contacted job applicants to inform them of their application status.
Brainstormed ideas to create a program to attract highly sought-after job skills.
Supplied tools, resources and education to collectors to enhance their skills.
Conducted interviews based upon department needs.
Received, recorded, and banked checks, and money orders as well as reconciled records of bank transactions.
Addressed and resolved non-routine, complex and unexpected variances.
Reduced time and costs and increased efficiency by assisting with accounting procedures.
Calculated figures such as discounts, percentage allocations, credits, lease terminations & settlements.
Coded the general ledger and processed property resident payments.
Rectified escalated accounts receivable issues from residents and guarantors.
Researched and resolved billing and invoice problems.
· The Association of Credit & Collections Professionals (ACA)
· Credit and Collections
· Electronic Transactions Association
Honors and Awards Green Leaders & Achievers Awards :
American Profit Recovery
Campus Crest Communities
Administrative Functions, Team Leader, Microsoft Access, Microsoft Excel, Microsoft Outlook Express, Microsoft Power Point, Windows, Windows9, Windows2000, Windows ME, Windows XP, Microsoft Word, MS DOS, Operating Systems, Billing, Supervisor, Troubleshooting, Contracts, Scheduling, DSL, Filing, Financial, Legal documents, Telephone, Operating Systems, Recording, Sales, Credit, Sorting, Systems Support, E-mail, Phone, Clerical, Unix, Vista, Help Desk
Companies Worked For:
Job Titles Held:
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