I have worked collections for over 9 years, 2 years in third party collections and 7 years in auto collections. I have taken taken cash payments and processed debit/credit card payments. I have extensive experience in negotiating with customers to get them to pay their account.
When i was working at Coastal Credit I used to have to do my own field calls if I could not reach a customer by phone. There was also numerous occasions to where the customer had the money for their payment and could not bring it into the office for some reason or another and I would make arrangements with the customer to come pick up the payment that day or on my way to work the next day.
When it comes to meeting goals for delinquency, I believe in exceeding the goal that was set, not just merely hitting it.
My responsibilities are to call customer and get them to make their vehicle payments and to process the payment. If I cannot reach customer by phone I send letters, email or text. If there is no contact info for customer I will skiptrace and locate customer. I use OSCN, UDS, even Facebook to reach the customer. My 3 main areas of concentration are in delinquency percentage, chargeoffs and dollars collected. Minimizing repossessions and chargeoffs are vital to any companies success. I normally have 1-5 repo's per month so my losses are minimal and my dollars collected are high since i work with the customer to get their money instead of the vehicle. These are always areas of concern with the buy here pay here business.
I am currently going to school in the evenings. These are late classes so they do not affect my work in any way.
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