Qualified Collections Supervisor offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Won Department of Education "Top Gun" award two quarters in a row.
Promoted to Collections Supervisor in less than a year.
Instrumental in winning larger market share for the Citbank contract.
Completed weekly and monthly projections and submitted to client.
Monthly and weekly client reports.
Payroll and scheduling.
Trained new employees in state and federal laws.
Assisted in getting all collection reps to goal.
Trained employees in all aspects of student loan collections including rehab and WD Ford programs.
Maintained a less than 35% fall out rate.
File and phone reviews
Ensured all FDCPA laws were adhered to.
Scheduling and Payroll
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Collected first party on returned checks.
Coursework in Business Admin
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