Competent Accounts Receivable Specialist bringing 9 years' experience carrying out all Accounts Receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional driven to meet team targets and enhance bottom line performance.
MS Office, Oracle, Getpaid, Salesforce, Softrax, NetSuite, type 80 wpm.
Worked as a contractor (2014-2015) assisting Accounts Receivable department with cash management and collection efforts and was asked to come back as a full time employee in the same job capacity (2016-2018).
-Performed collections on delinquent accounts in a fast-paced collections department.
-Contacted customers and established reasons for non-payment; made arrangements for payments and followed up to ensure obligations were satisfied.
-Established and maintained positive relationships with customers providing excellent customer service.
-Responded to customer inquiries and resolved customer discrepancies in a timely manner.
-Communicated and followed up effectively with sales reps, CAMs and billing in order to expedite collection efforts and resolve issues.
-Pulled ACH, lockbox and wire payments and applied to proper accounts; processed credit card payments; applied credit memos and posted payments.
Identified issues attributing to account delinquency and discussed them with management.
-Performed other assigned tasks and duties necessary to support the Accounts Receivable department.
Thorough knowledge of accounting functions and processes with strong analytical accounting skills.
-Apply heavy volume of cash receipts, credit card transactions and checks into accounting system.
-Assist in sending customer invoices out daily via email, postal mail and FedEx.
-Write off balances within predefined thresholds, apply credit memos and process credit card bank fees.
-File and maintain documents, records, and reports.
-Code incoming non AR cash and receipts.
-Enter invoices for payment into Ariba and Transcepta.
-Process adjustments on foreign tax withholding.
-Work closely with Collections and Revenue in handling customer accounting, reconciliation, and payment related transactions on their accounts when needed.
-Provide customer service to internal/external clients by responding to queries and following up on action items.
Responsible for credit and collections with a well established technical company.
Experienced in B2B collections.
-Reduced DSO from 75+ days to less than 60 days.
-Consistently met and exceeded company cash collection forecasts.
-Communicated with delinquent customers via phone and email to ensure promises were kept and payments were received on time.
-Received and applied payments to appropriate customer accounts.
-Researched and resolved billing discrepancies and performed detailed account reconciliations.
-Processed bank deposits and assisted with month-end closing.
-Ensured invoices processed by order processing matched purchase orders.
-Knowledgeable in International collections with an emphasis on withholding tax.
Supported VP, Professional Engineers and Project Managers for fire protection and life safety engineering firm.
-Prepared incoming plans for review.
-Provided customer service to clients in person, via phone and email.
-General duties included preparing reports, Word documents and Excel spreadsheets.
-Proofreading and editing of documents for grammar and punctuation errors.
-Maintained office files, scheduled group meetings, catering and provided phone coverage.
-Assisted with special projects and other duties as assigned.
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