Experienced Collections Specialist bringing 25-years of success in banking and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Call center experience
Maintenance 94% collection average- Altura Credit Union
Several awards for perfect attendance- Altura Credit Union
Arrange debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by telephone to solicit payments.
Maintain 90% performance goals on a consistent basis.
Maintain a high volume of calls to meet demands of busy group.
Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies. Establish and maintain effective and cooperative working relationships with team members.
Worked with members helping them with their financial difficulties, and analyzes each individual member's collection situation to ensure benefit both member and the credit union, as well as provides guidance and direction to members of the Loan Servicing staff. Training new employees. Handling escalated calls. Reviews and recommends charge-offs on Negative Shares. Knowledge of and adherence to all state and federal laws and regulations connected to collections industry. Proper handling of all lien sale notices and notice of stored vehicles. Counseling members with credit problems/financial holders to help them manage their debt. Making collection phone calls, and sending letters to delinquent accounts and/or negative shares, both on a daily basis. Reviews collection queue daily, ensuring completion of the queue requirements and deadlines in a timely and efficient manner, making calls if necessary.
Stephen Covey, 7 Habits of Highly Effective People
Alturas Credit Union Leadership Certification
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