Proficient with computers and various software programs; skilled in a variety of office skills, inc luding Excel, Microsoft Word, Access, Power Point, Word Perfect, Lotus and Outlook email. Collections of Business to Business, telephone and Customer Service.
I familiarized myself with software and inform other key personnel. Prepare accounts to be merged into Artiva collections software . I established initial contact and communicated with clients. Discussed the change of ownership and past due invoices while giving the updated lockbox information and submit W-9 forms. Obtain tax identification numbers from the clients and submit credit memos for over payments. Work directly with different departments. Weekly reports to CFO, and Directors. I work on daily Collections for Domestic and International Accounts and set up Teleconferences as needed.
I familiarized myself with Net Suite's software to inform other key personnel and prepare the accounts to be merged into West Corporation's current collections software Artiva. I established initial contact and communicated with School Districts, Hospitals and Churches. Discussed the change of ownership and past due invoices while giving the updated lockbox information and submit W-9 forms. Obtain tax identification numbers from the clients and submit credit memos for over payments.
Collections and maintaining accurate invoicing of Corporate Accounts throughout the United States, and globally. Create Excel spreadsheets for management, and professional use. Work directly with Credit, Billing, Rates, Operations, Accounts Payable and Receivable, Marketing associates and direct contact with customers. Weekly reports to CFO, and Directors. I work on daily Collections for Domestic and International Accounts. Set up Teleconferences as needed with Associates and Customers
Run Manager Reports for Lodge. Locate any discrepancies, and fix them. Handled Military paperwork while staying before deployment. Check in reservations for customers, and check out.
Revise Affidavit Letters, Fraud and Non Fraud Claims. Handled UN - posted numbers, Charge Backs items in Utilities Department, Debit Card Maintenance on Excel Spreadsheets. Accurate data entry and numerical tasks, the processing of maintenance invoices for the Service Department, typing of letters, maintenance quotes, various forms for Vice President and 3 Managers and Mail Sort Duties.
Kept and maintained records on general ledger. Called customers for promise to pay. Desktop publishing for fliers to market the business for 3 different business owners. While running own business working with child protective services, running licensed daycare and foster care.
3rd Party Collections on Defunct Bankcard Accounts, Knowledgeable in FDCPA Regulations, Manage 1-7 month accounts with negotiations in Settlements, payment options, and referrals to Debt Management Companies, and Financial Institutions. My duties were Skip Tracing, handle Disputes, Bankruptcy's, and Customer Service Relations. Enter daily and weekly information for processing. Enter data information into computer program for customer
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