Detail-oriented Collections Representative with [1+] years' track record in effectively and efficiently collecting debts owed. Understanding, diplomatic and a true problem-solver. Above average mathematics, accounting and negotiation skills. Mastery in setting up payment plans, locating debtors and insolvency.
Consistently met or exceeded monthly goals. Handled, researched and settled disputes weekly. Used effective questioning techniques to clarify why debtors were delinquent. Reasoned with customers and attempted to negotiate that balances be paid in full. Entered customers' financial status information into system. Handled irate customers in a friendly, honest and firm manner. Received and submitted payments and applied amounts to customer balances.
Used advanced software skills to produce high-quality documents, reports and presentations.
Trained all new employees on store procedures and policies. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise.
Maintained daily record of all transactions. Responsible for store's daily operations, high volume customer service, profit and loss management as well as settling, monitoring and driving sales goals. Processed weekly payroll.
Created strategies to develop and expand existing customer sales, which resulted an increase in monthly sales. Kept current on market and product trends to effectively answer customer questions. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store.
Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance. Monitored loading dock and recorded all activity in a daily officer report. Maintained order, responded to emergencies and local laws. Communicated with supervisors regarding any issues that occurred while on duty. Called and coordinated with police, fire and EMT services. Greeted guests as they entered and left the store. Detained individuals when necessary to prevent theft. Monitored access control systems.
Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team. Mentored the team on effective upselling and cross-selling techniques. Processed credit and debit card payments and returned the proper change for cash purchases. Handled all scheduling for store shifts to ensure proper staffing at all times. Efficiently addressed customer issues to ensure quick and successful resolution. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Processed shipments and maintained organized stock shelves. Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Opened and closed the store, which included counting cash drawers and making bank deposits. Delegated work to employees based on shift requirements, individual strengths and unique training.
Title 4 Arizona Liquor Law Certification
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