Dynamic and highly qualified Collections Manager with extensive knowledge of collection principles, policies and procedures.
Managed collection operations, repossessions, auto auctions and auto transportation. Evaluated collectors performance and recovery weekly with COO. Maintained weekly file evaluation and ongoing collector training. Performed computer spreadsheets/databases, using specialized collection software. Maintained excellent customer service by over seeing all complaints and disputes.
Managed collections team of 30 collectors. Preformed weekly collector file reviews and monthly goal assessments. Preformed ongoing FDCPA training. Preformed weekly collections audits for Operations Manager. Addressed and resolved non - routine, complex and unexpected collection practices with Operations Manager.
Prepared default judgments, consent judgments, and post judgment interrogatories. Calculated post judgment interest. Prepared wage and bank garnishments. Maintained collections file and made daily collections calls.
Responsible for supervision of 20 collectors. Performed daily collector training and performance evaluations. Managed collections file of over 1000 accounts. Managed all pre-legal accounts to insure proper follow up and documentation provided to attorney for legal action.
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