Motivated individual with collections, experience in the auto lending industry. Seeking a clerical position to apply relevant skills and compliance.
- Customer service
- Computer literate ( Microsoft Word, Excel, Anzio
- Strong problem solving and negotiation skills
- Strong skip-tracer (TLO, Equifax, Melissa data, and Theworknumber verification
-Cash handling and payment processing experience
-Customer service representative.
-In charge of collection activity ranging from inbound / outbound calls, employment and residence verification, skip-tracing, handling impounds, bankruptcies, and insurance claims.
-Assign units for repossession, review vehicle condition reports, set up transports to auction.
-Draft settlement letters and loan payoff forms; assign field calls, request repo updates
-Compliant and well-accustomed with FDCPA regulations
-Greets customers at the cashier window in a pleasant and professional manner.
-Assist customer in the store in-store checked-out process.
-Received cash, check and credit card payments from customers.
-Maintains and files repair orders, part invoice, rental forms.
-Closed all open invoices.
-Assists service and parts department with telephone coverage.
-Processes warranty claims on timely basis for each franchise or distributor.
-Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
- Greeted all clients providing great customer service.
- Answering phones and vendor calls.
- Fitted clients taking measurements.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Greeted all guests including VIPS, vendors, and interview candidates.
- Answered multiple line phones and recorded accurate messages.
- Maintained clean reception area, including lounge, and associated areas.
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