Customer Service and Technical Support Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled Collections agent committed to addressing customer concerns with speed, accuracy and professionalism. Highly skilled Customer Service Rep/ Technical Support Agent and Collector offering vast knowledge of network security at desktop, server and Internet levels. Painting professional well-versed in interior and exterior structure painting and refinishing. Specializes in residential paint jobs, including both decorative and straight painting.
Computed Data Reports
Collecting for some of the biggest company's in the world. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Provided base level IT support to company personnel. Displayed courtesy and strong interpersonal skills with all customer interactions. Helped sale computer systems for dell. Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Worked as Security guard at the buffalo bills games at Rich Stadium in Orchard Park, Ny.
Worked as a floor guard, dj, concession stand and was the door manager. Took necessary steps to meet customer needs and effectively resolve food or service issues. Completed all repairs and maintenance work to company standards.
Work for Sprint pcs and organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily phone application goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Collected customer feedback and made process changes to exceed customer satisfaction goals.
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