Highly qualified and experienced in financial services, collections and customer care management across banking, retail private label, telecommunications, health care and private security industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit & collection, financial planning & reporting, risk management, loss mitigation and due diligence. Proficient in the use of collection and database systems. Excellent negotiation skills, customer service, employee training, development, team building and leadership.
Used advanced negotiation skills to resolve escalated calls. Coached and assisted less experienced collectors with technical and procedural questions to resolve delinquent accounts. Interpreted policies and procedures to identify possible alternatives to resolving delinquent accounts and customer concerns. Supported an extensive and diverse array of products and services across a wide range of portfolios. Applied working knowledge of team objectives and how those objectives contribute to the overall success of the business.
Negotiate payment plans to resolve delinquencies with cardholders. Exceed monthly targets for repayment and service. Maintain strict adherence to regulatory compliance both internal and external.
Managed a team of 10 employees in the credit and collection activities for a wide range of client portfolios including Chase bank, Barclay's, Dell Financial Services, U.S. Cellular, Version, ADT Security Services and Protection One. Assisted in solving the most difficult collection accounts, handling escalated calls, and providing mutually beneficial resolutions for financially distressed debtors. Evaluated potential employees to ensure the highest level of customer service and client satisfaction. Assembled and evaluated groups of collection agents to provide the best results possible for specific client portfolios. Compiled and analyzed monthly employee performance reports as well as loss mitigation reports for portfolio performance. Developed effective collection systems and procedures including letter campaigns and automated dialer campaigns while maintaining strict budgetary constraints. Helped to increase both employer and client profitability by utilizing the most effective collection systems and procedures.
Responsible for negotiating the reconciliation and collection of customers delinquent accounts while maintaining the highest standards in customer service and strict adherence to regulatory guidelines. Leveraged strong negotiation skills to achieve the ranking as a top producer, surpassing all quotas and consistently creating favorable outcomes. Named the highest grossing collection representative for ADT Security Services residential and commercial collections for 4 consecutive quarters.
Association of Credit and Collection Professionals (ACA)
National Debt Collectors Association (NDCA)
National Association of Home Builders (NAHB)
Job Titles Held:
Where can I find a Citibank Collections Escalations Unit resume example in Meridian, Idaho ?
This is an actual resume example of a Collections Escalations Unit who works in the Collections Industry. LiveCareer has 10499 Collections resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.