Resourceful collection agent who consistently meets and exceeds productivity goals.Collection agent versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Maintaining a high level of professionalism, patience, and efficiency to be a dynamic asset.
-Exceeded corporate target for collection goals for five months in a row
-Researched and resolved billing problems that had been previously missed.
-Initiated contact with over fifty clients daily
- Contributed vital resources in a team environment to accomplish individual and company service goals.
- Effectively transitioned between multiple debtor accounts frequently.
- Maintaining and updating debtor account information.
- Adapted technical knowledge and educated debtors on our third party involvement and provided a immediate resolution
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