Enjoy working as a team player in a call center environment. Work well with little to no supervision. Always willing to help others . I enjoy helping consumers as well as educating them on whats going on with current and past due account.
Collect payments on past due bills.
Outbound / Inbound calls
Call Center environment
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review the terms of the loan or what was agreed to when the account has been opened.
Ensure all customer information is correct, including phone numbers and addresses.
Verifying the consumer with address and social security number.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of the debt.
Record new commitment to repay debt.
Advise of the legal process
Follow federal and state laws dealing with debt collection (FDCPA).
Fax over or mail the stipulation to the attorney or consumer.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Addressed customer service inquiries in a timely and accurate fashion.
Companies Worked For:
Job Titles Held:
Where can I find a Asset Acceptance /Fulton Friedman and Gullace LLC Collections resume example in Brandon, Florida ?
This is an actual resume example of a Collections who works in the Call Center Industry. LiveCareer has 204608 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.