I am previously and currently experienced and knowledgeable in a call center setting. I have experience in using computers can also type 40+ WPM accurately. I am a great team player I also enjoy helping others, and solving problems in a timely yet accurate and pleasing manner. I also have previous and current experience in sales in a call center/ retail setting.
Over 4 years providing excellent customer service in a call center
Experienced in operating computerized/ electronic cash registers and credit card machines.
Experienced in providing excellent customer service and resolving customer issues to complete satisfaction.
Received a letter of recommendation for great customer service and knowledge of products.
Received a letter of recommendation from a customer. For providing excellent customer service and delivering knowledge of a product.
Scored high on Q&A call scoring.
Currently a team lead at current employer, for outstanding customer service / sales experience.
Assisting borrowers inbound/ outbound call, creating a customized payment plan to suite their needs to come out of collections. And to also satisfy our clients.
Daily in - home patient monitoring and care (bathing, feeding, cleaning, dressing transporting patients, recording daily activity and weekly plans )
preparing meals and some housekeeping when needed
Helped build and open store for grand opening
Cashed out customers using credit card machines and electronic cash registers
restocked shelves and organized products when needed
assisted customers with personal care selection(s)
Assited customers with their television/ Internet service on the phone
also determining their needs, greeting customers in the store, directing them to the appropriate staff member, sales or service
Worked two different projects while employed.
Made outbound calls and received inbound calls from customers / students to arrange for and service student loans and assisted customers with their DSL internet service. And resolved customer issues
Received my high school diploma after satisfying all grades and tasks.
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