Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am very dependable and reliable. Can type 35 wpm and would be an asset to your company. Also, went to school for Accounting and recieved my diploma.
Received bonus in collections numerous times. Rarely missed any days unless I was really sick. Show up to work on time, always looking for more work to be done. Very dependable and reliable. Went to school for Accounting and received my diploma. Received a raise for my outstanding work ethics.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Properly directed inbound calls in phone queues to improve call flow.
Taking inbound calls, helping customers, performing audits.
Attended Wright Business School for Accounting and recieved my diploma and Associates degree.
Graduated from Ruskin and received my diploma in 2013
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