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collections assistant manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-driven Collections Manager with experience in analyzing data and trends to deploy the proper strategies to reduce delinquencies and mitigate risks. Detail-oriented familiar with regulatory and legal guidelines addressing collections procedures. Skilled at establishing effective department workflow and maximizing employee compliance, productivity and success in resolving payment issues. Prepared to bring 8 years of in-depth experience to support the organizations needs.

Skills
  • Budgets
  • Coaching
  • Credit
  • Decision-making
  • General Ledger
  • Hiring
  • Legal
  • Operating systems
  • Performance reviews
  • Staff development
Work History
COLLECTIONS ASSISTANT MANAGER, 07/2019 - Current
SAFE CREDIT UNION City, STATE,
  • Supervise assigned employees to ensure individual and team goals are met.
  • Assist with preparation of reports to be included in Lending Committee packet for monthly meeting with Board committee.
  • Manage on-line collection system and provide training with new system releases.
  • Assist in annual preparation and management of budget.
  • Ensure assigned general ledger accounts are prepared, approved, and submitted to Accounting within appropriate time frames.
  • Manage Sales and Use Tax program.
  • Monitor all collections procedures and macros for accuracy and update accordingly in conjunction with system releases.
  • Ensure loan charge-offs are assigned to third party agencies according to policy.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Work with legal resources and recovery teams to manage default issues.
  • Filed and address employee complaints in accordance with company policies.
  • Implement new technologies and process automations to encourage continuous improvement.
  • Train and mentor new employees on collection methods, documentation requirements and performance strategies.
COLLECTIONS ASSISTANT MANAGER, 09/2017 - 07/2019
TRAVIS CREDIT UNION City, STATE,
  • Managed day to day tasks of 21 staff members in department, ensuring goals are identified and attained and counseling is used and documented when appropriate.
  • Participated in interview, hiring and decision-making process for onboarding new staff.
  • Identified call strategy and staffing to ensure high level of effectiveness with call campaigns to help in reaching delinquency goals.
  • Approved deferments, re-ages, repossessions and settlements.
  • Assisted with written and or verbal correspondence to member inquiries, comments and suggestions.
  • Prepared financial or regulatory reports required by senior management or board of directors.
  • Prepared operational or risk reports for management analysis.
  • Evaluated department procedures & investment activities to make recommendations for changes to procedures, operating systems, budgets or other financial control functions.
  • Submitted delinquent accounts to attorneys or outside agencies for collections.
  • Reconciled assigned General Ledger accounts.
  • Performed all other duties as assigned.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
FRAUD RESOLUTION STAFF MANAGER, 04/2017 - 09/2017
CLC INC City, STATE,
  • Monitored and supervised Fraud and Identity theft department functions and employees.
  • Created department schedule and managed daily operations.
  • Maintained thorough understanding of FCRA laws and credit reporting regulations.
  • Fostered positive and engaging work environment for each team member by promoting skill development, coaching, improvement and growth.
  • Provided consultations to customers that were dealing with fraud and identity theft issues.
  • Reviewed and created dispute letters and files for customers to send out to creditors, financial institutions and credit bureaus.
  • Acted as liaison between company and third party vendors.
  • Performed other duties as assigned.
MEMBER CARE SUPERVISOR, 10/2016 - 04/2017
GOLDEN 1 CREDIT UNION City, STATE,
  • Monitored and supervised specialty areas functions and employees.
  • This included Bankruptcy, Repossessions and Legal to ensure compliance regulations and credit union procedures are adhered to.
  • Managed department scheduling and daily department operations.
  • Maintained thorough understanding of state and federal laws and regulations related to credit union compliance including Bank Secrecy and Anti-money laundering laws appropriate to position.
  • Fostered positive and engaging work environment for each team member by promoting skill development, coaching and improvement and growth.
  • Assisted management in preparing monthly reports and month end statistics for senior management on collections departments’ progress.
  • Reviewed and authorized settlement offers from members, attorneys and collection agencies.
  • Managed collection agencies assigned for recovering Golden 1’s charge off money and assets.
  • General Ledger reconciliation.
  • Conducted and facilitated weekly and monthly team meetings.
  • Performed other duties as assigned.
Education
M.A: Organizational Leadership, Expected in 05/2021
-
American Public University System - Charles Town, WV
GPA:
Status -
Bachelor of Science: Business Administration, Risk Management and Insurance, Expected in
-
California State University - Sacramento,
GPA:
Status -

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Resume Overview

School Attended

  • American Public University System
  • California State University

Job Titles Held:

  • COLLECTIONS ASSISTANT MANAGER
  • COLLECTIONS ASSISTANT MANAGER
  • FRAUD RESOLUTION STAFF MANAGER
  • MEMBER CARE SUPERVISOR

Degrees

  • M.A
  • Bachelor of Science

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