Top-performing administrative professional with a 7-plus-year track record in customer service, record keeping, and general office management. Proficient in providing support to executives, taking minutes, handling appointments and messages, and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline. Bilingual: English/Spanish.
Made daily collection calls to customers for past-due invoices and short-payments Typed data on insurance assignment forms
Located customers and collateral through advanced skip trace techniques.
Maintained good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses
Identified accounts that needed to be written-off as uncollectible
Monitored and maintained assigned accounts, customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos
Resolved client discrepancies and short pays Resolve inconsistencies and prepare adjustments Prepare AR payments on an Excel spreadsheet
Pleasantly attend to visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering the switchboard, screening and forwarding incoming phone calls
Provide accurate information in-person and via phone/email, Scheduled appointments, maintained electronic appointment diary
Update all client files with correct documentations
Perform premier customer service in respect to all customers both internal and external Explain our leasing program and meet quota each day/week
Complete customer service collection calls in a timely manner
Network with personnel to gain referrals and educate partnership staff on the rental process Review expired accounts and communicate with customers to promote timely payments Maintain accurate records of past due account activity
Responsible for all aspects of maintaining a single retail store Complete operations to achieve sale goals
Service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures
Utilize complete and create manufacturer and supplier listings price tables stock lists and tables production and delivery schedules purchase requisition/order forms product labels and inventory sheets. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities
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