Collections Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer Service Representative with over 10+ years of experience In telephone and face-to-face customer service . Experience with sales, technical support, troubleshooting and Customer Care. Knowledgeable with customer complaints while maintaining a positive and friendly disposition. Hoping to use experience to further my work experience and continue to grow into what I do best.

  • Team-oriented
  • Call center background
  • Customer research
  • Credit and collections
  • Adaptive team player
  • Problem-solving abilities
  • High-energy attitude
  • Courteous demeanor
  • Verbal/written communication
  • Energetic self-starter
  • Listening skills
  • Team player mentality
  • Billing practices
  • Investigation due diligence
Collections, 05/2017 to Current
University Federal Credit Union Pflugerville, TX,
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Located debtors by utilizing skip tracking and other strategies.
  • Negotiated customer rates and processed payments.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Received payment and posted to appropriate customer accounts.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • I maintain goals above and beyond on a monthly basis
  • Continue to win awards on performance on a monthly, quarter, and yearly basis.
  • Complete training modules to be up to date on all procedures.
  • Continue to do what is best for the customer and know that they are happy with the resolution
  • Maintain a calm tone of voice and let the customer know I am here to help.
Packaging Associate/Machine Operator, 08/2014 to 04/2017
Tyson Foods City, STATE,
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Set up jobs for lines and assisted with printing labels and packaging.
  • Processed finished product by moving through packaging machines.
  • Operated and maintained vacuum sealers.
  • Monitored performance for adherence to procedures, safety rules and quality standards.
  • Conducted troubleshooting to determine root cause and resolve packaging problems.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Customer Service Representative/ Retention/Chat Support Representative, 01/2005 to 05/2014
Stream Global Services City, STATE,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Exceeded company productivity standards on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees on procedures and policies to maximize team performance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Made outbound calls to obtain account information.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Worked with fellow sales team members to achieve group targets.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Education and Training
High School Diploma: , Expected in 05/2009
North High - Sioux City, IA

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Resume Overview

School Attended
  • North High
Job Titles Held:
  • Collections
  • Packaging Associate/Machine Operator
  • Customer Service Representative/ Retention/Chat Support Representative
  • High School Diploma