Exceeded corporate target for customer satisfaction for 6 months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Apportioned and served food to facility residents, employees, or patrons.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trashMaintained a professional tone at all times, including during peak rush hours.
Continuing education in Business, Marketing and Communications.
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