Qualified employee, offering a record of successful job performance ,superior computer skills. Committed to delivering success through effective personal and workflow management.
Computed Data Reports
Excelled in exceeding daily credit card application goals.Worked under strict deadlines and responded to service requests and emergency call-outs.Executed outbound calls to existing customer base resulting in 90 % increase in sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals,demonstrated mastery of c.s call script within specified timeframes, maintained up-to-date records at all time, properly directed inbound calls in phone queues to improve call flow.Provided accurate and appropriate information in response to inquiries.
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