Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful master collector who consistently meets and exceeds productivity goals.
multiple years of collection experience
Managed call flow with multiple calls in queue per minute.
Assisted multiple customers to accomplish resolution to there debts. Hit budget on a monthly basis. Received excellence reward for customer satisfaction.Exceeded corporate target for customer satisfaction for multiple months in a row..
Completed manger training..
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.
Helped customers resolve there delinquent debts.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Collected on delinquent debts. Helped customers with resolving there delinquent debts..Account resolution.
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