Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also a great asset in call deescalation and negotiation.
Proud to be able to solve difficult problems and find good solutions to customers problems. Has profound ability to deescalate upset customers and end the call with them feeling satisfied with resolution.
Worked directly with customers to find what options we had at resolving their past due Comcast bills. Was able to use my expert deescalation and negotiation skills to assist the customer in resolving the bills. Would also problems with services and give credits or transfer to proper department when necessary.
Provided accurate and appropriate information in response to customer inquiries regarding their Humana Medicare billing and enrollment.
Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks.Provided transportation, assistance and companionship to clients.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.
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