Customer-focused Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Average computer skills with superior telephone etiquette.
Promoted to Call Center Manager in 1998.
Setting up payment arrangements with customers to bring account current. Taking credit card or debit card info over the phone for payment. overcoming objections to get "dollars today."
Assisting customers with payment arrangements. Taking payment info over the phone. Providing PCP info, schedule appointments, providing referrals for customers
Formulated and enforced Service Center policies, procedures and quality assurance measures.Developed effective relationships with all call center departments through clear communication.
Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
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