Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Also committed to addressing customers concerns with speed, accuracy.
I worked in the collection department. Were I would skip trace to locate good numbers so we can reach them to help the bring their account current. I also worked in the retail department to help the customers that were not able to make it to the store shop online.
I would use the internet to locate customers that were pass due on their student loans. I would help them by setting them up on payment plans.Built customer loyalty by placing follow-up calls for customers who reported issues.
Addressed customer service inquiries in a timely and accurate fashion. I took inbound calls from AT&T in store reps and set up cable and internet services for the customer.
Stocked toilet tissue and paper towels, as well as other restroom supplies.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Provided accurate and appropriate information in response to customer inquiries.
I was the head cook at the time. I made the food for the residents that stayed in the home.
At Gateway I took nursing classes as a major.
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