Livecareer-Resume

Coffee Barista Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
Work History
07/2019 to Current
Coffee Barista Zingerman's Dexter, MI,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cultivated ability to recall customers' names and address each by name.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Educated coworkers and customers about new products.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
07/2019 to Current
Service and Engagement Team Lead Buffett Senior Healthcare Dallas, TX,
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.

  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Accomplished multiple tasks within established timeframes.
03/2019 to 06/2019
Sales Associate Calvin Klein City, STATE,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked to build relationships with customers and built potential for additional sales.
  • Promoted and up-sold products and services to meet needs of customers.
  • Created and implemented sales strategies to successfully meet company targets.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
10/2018 to 12/2018
Food and Beverage Associate Disney City, STATE,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Limited portion sizes and used garnishes to control food costs.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Expected in
High School Diploma:
American Academy - Oklahoma City, OK,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • American Academy
Job Titles Held:
  • Coffee Barista
  • Service and Engagement Team Lead
  • Sales Associate
  • Food and Beverage Associate
Degrees
  • High School Diploma