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Coffee Barista Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
About Me

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Skills
  • Espresso machine operation
  • Coffee expertise
  • Safe food handling practices
  • Up-selling
  • Credit card transactions
  • Product displays
  • Cash register operation
  • Food preparation
  • Customer service
  • POS system operation
  • Calm under pressure
Experience
09/2020 to 04/2021 Coffee Barista Wegmans Food Markets | Mclean, NY,
  • Merchandised display cases and promoted prepared foods.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Resolved customer disputes with tact and professionalism.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Received and accurately processed customer payments.
  • Memorized official and off-menu coffee and tea preparations.
  • Brewed approximately 2-3 batches of coffee per hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Listened to customer desires and needs to recommend optimal products.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Passed state inspections by following health, safety and sanitation guidelines.
09/2019 to 05/2020 Restaurant Hostess Omni Hotels | San Francisco, CA,
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Completed closing duties by emptying trash and polishing silverware.
  • Tracked seated guests and available seating.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered front of house phone to inform customers of wait times, take reservations, provide dining information and take party reservations.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Developed long-term relationships with customers, increasing opportunities for repeat business.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted guests and gathered information to seat groups or place on waitlist.
09/2019 to 05/2020 Take-Out Server Rocket Farm Restaurants | Houston, TX,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, and counting the register.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education and Training
Expected in 07/2019 High School Diploma | Penn Foster Career School, Scranton, PA GPA:

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Resume Strength

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Resume Overview

School Attended
  • Penn Foster Career School
Job Titles Held:
  • Coffee Barista
  • Restaurant Hostess
  • Take-Out Server
Degrees
  • High School Diploma