Successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals. Charismatic and reliable offering expertise with strategizing new ideas for improvements. Friendly and enthusiastic with 5 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with hard working, professional demeanor at all times.
Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers. Consistently provided professional, friendly and engaging service. Routinely supported other areas of the restaurant as requested, including sweeping/mopping broken glassware and completing financial transactions for other staff. Developed and maintained positive working relationships with others to reach business goals. Anticipated guest needs and provided proactive service. Built a solid rapport with many frequent patrons to cultivate guest loyalty. Assisted with bartending duties during high-volume shifts
Set up opening the bar and closing the bar. Taking spirit classes to learn about wines, spirits and sake. Learn to make craft cocktails. Waited on multiple customers at the bar and throughout the bar area. Enthusiastically and appealingly described food and drink specials to guest. Consistently used suggestive selling techniques. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions.
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