Dedicated leader with eleven-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control.
Microsoft Office applications
Improved department efficiency 43% through implementation of strategic workflow and process improvements.
Coordinated all department functions for team of 50 + employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Co- Sales Manager after 11 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Successfully planned and executed corporate meetings, lunches and special events for groups of 15 + employees.
Co Sales ManagerApr 2014 to Aug 2016 New York & Co
Filing, auditing and purging back of house documents on a weekly and monthly basis
Optimize/created an effective schedule for entire staff in advance to help analyze and respond to business needs
Coordinate and conduct monthly and quarterly store meetings with management and staff
Write up job postings for company/store website
Process phone and online orders for customers and schedule to be sent out
Take daily scheduled conference calls with regional and district managers and prepared reports and correspondents
Responsible for timely and accurate ordering of store supplies
Network outside of business to be able to schedule and conduct orientation for all new hires biweekly
Specialized in handling all customer issues over the phone and in store in a timely manner
Set weekly sales and credit goals for entire store and individual goals for staff by creating a daily volume planner for week on a weekly basis
Supported the training and ongoing development of sales leads and sales associates
Analyzed and utilized Leader on Duty Tracking Sheet to optimize each hour of business
Tracked sales associate productivity to ensure that the team achieved company standards.
Motivated and inspired the team through focused and actionable sales rallies
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Maintained close professional relationship with customers to be able to contact them and let them know of upcoming instore events.
OT Volunteer Dec 2007 to Aug 2008 Methodists Hospital － Philadelphia, PA
Provides administrative/secretarial assistance to senior executives.
Provides including typing, preparing reports and correspondence
Coordinates supervisors' calendars, schedules
Maintains office filing systems
Analyzes problems and resolves them or refers them to the appropriate person.
SupervisorMar 2005 to Apr 2014 Banana Republic
Supervised and monitors the sales, operational, brand, and human resource function of the store
Ensured maximum productivity, profitability, and compliance with company procedures
Worked in close partnership with other leaders to ensure alignment on all operational issues
Served as the floor sales leader during designated shifts
Conducted interviews and made hiring recommendations to store manger
help onboard sales leads and sales associates with guidance and structure from store manager
Engaged in transparent and constructive performance dialogues
Executing Floor Sales set up
Called clients to set up personal shopping experiences once new collections arrived
Set up store brunch ins for customer during special launches
Conducted in-store fashion shows twice a year
In charge of all ship from store product to ensure customer receive package in a timely manner
Place inventory orders biweekly for store needs
Sent out financial recaps to District Manager and team on a weekly basis discussing sales, improvements, competitions and impacts that would aid in a better future sales week.
M.S, Business AdministrationMay 2017Brooklyn CollegeBusiness Administration 3.8
Philadelphia - Medical Assistance & Office ManagementMay 2008Community CollegePhiladelphia - Medical Assistance & Office Management Graduated with Honors
English and Creole
administrative, attention to detail, auditing, billing, communication skills, credit, clients, English, fashion, Filing, financial, hiring, human resource, inventory, meetings, money, Microsoft Office applications, office, monitors, Network, public speaker, Sales, secretarial, store manager, phone, typing, website
Gap Inc. Volunteer 2011-2013 recognized for consistent community service at Ronald McDonald House as most involved community leader for district
New York & Co St. Jude 2015-2016 recognition for most raised money in district for St. Judes Children's hospital during holiday campaigns