LiveCareer-Resume

co owner resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Performs well in Team or Independent Settings
  • Understanding Customer Needs
  • Workload Planning
  • Upbeat, Positive and Ability to Adapt to Frequent Changes in Work Environment
  • Corporate Standards and Embraces Company Goals and Initiatives
  • Active Listening and Communication
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • A Conscientious and Results Oriented Employee with Ten Plus Years of Experience in Customer Service
Work History
Co Owner, 03/2018 to Current
Marriott InternationalHalf Moon Bay, CA,
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects.
Bookstore Clerk, 03/2021 to 07/2022
Prestonwood Baptist Church IncProsper, TX,
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Processed information and merchandise through POS register system.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Bank Teller, 04/2017 to 05/2018
Cit GroupLiberty, SC,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Removed mutilated currency from circulation.
  • Provided customer records, account statements and copies of checks.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with customers to understand needs and provide excellent service.
  • Prepared variety of different written communications, reports and documents.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Counted, verified and handled bank deposits and ATM transactions.
Assistant Manager, 02/2009 to 04/2017
The Cleaning AuthorityHawthorne, NJ,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Provided customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma: , Expected in 05/2002 to Pinecrest Christian Academy - Kilgore, TX,
GPA:

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Resume Overview

School Attended

  • Pinecrest Christian Academy

Job Titles Held:

  • Co Owner
  • Bookstore Clerk
  • Bank Teller
  • Assistant Manager

Degrees

  • High School Diploma

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